Risk Free Guarantee

Heavyglare Eyewear

We are AUTHORIZED DEALERS for ALL the products that we carry, so we know that you will be satisfied.  



100 Percent Satisfaction Guarantee

Easy Product Returns & Exchanges

We appreciate your business! If for some reason you need to make a return within 30 days, we want to make it simple. You do not need a return authorization, just send it back to us with a copy of your receipt, so we know who to refund. If it is an even exchange, let us know which item you would like. Refunds are credited to the same payment method of the original purchase. Taxes, tariffs and duties incurred with international packages are the sole responsibility of the customer.


Repairs and Manufacturer’s Warranty Policy

All frames are warranted for ONE (1) Year from the date of purchase against any manufacturer’s defects. Manufacturer’s defects include structural design, hinges, welding points, and colorings. Manufacturer’s defects DO NOT include misuse causing damage and is not a manufacturing flaw. 

 

Receiving Damaged or Incorrect Product

If there is extensive damage to the package when it arrives, refuse the order. If you receive damaged or incorrect product, immediately contact our customer service at 888-548-0558. Please have your Order ID number from the order invoice.


Returning Stock Products

  • The unworn stock product must be returned with all the manufacturers original box, warranty cards, and instruction booklets. Prescription lenses must not have been inserted and the frames cannot have been adjusted. They need to be in new condition as you have received them.
  • Returns require a corrugated cardboard box to protect the product from damage during shipping. Use tracking and insurance when returning a product via USPS, UPS or Fed Ex. Products sent in a plastic mailing bag, will not be accepted, as the boxes inside get crushed always. 


Prescription Lens Warranty

We guarantee 100% accuracy on all prescriptions or they will be remade to the original provided prescription specifications one time at no charge, within 30 days of original ship date. Please note that prescription lenses are not refundable, as they are a custom product. Original lenses from the manufacturer in the frames are removed by the lab while processing your eyewear order. Custom lenses are made to your specifications and do not include any of the colors, characteristics or coatings from the stock lens from the manufacturer. Interchangeable lenses are the only lenses that will be returned with purchase.

Lenses with premium anti-reflective or mirror coatings have a (1) one-year warranty against scratching and delamination from the date of purchase.