If you are a new customer and would like to give us some feedback, please email us.
With sincere thanks!
Grant Lambert, CEO-Founder
Sent: Monday, November 16, 2020 5:54 PM
Thank you for the glasses. I like them a lot. They are very helpful. I love the case and the weight. As for the gasket, its different. Not sure if its suppose to cover my eyes or part of them, but they are helpful. Im glad I came across your business, maybe another pair of different style in the future.
Ross ChuaSan Francisco, CA
Sent: Monday, October 26, 2020 5:09 PM
THANKS FOR ANOTHER JOB WELL DONE. JOHN WILL BE ORDERING MORE SOON.
Sent: Friday, October 2, 2020 6:46 PM
I would like to let you know I am extremely pleased to have received my Randolph Engineering polarized tan Aviator sunglasses today. Your customer service is excellent! It is awesome to work with quality organizations like your company. Thank you for your superlative support.
Sent: Wednesday, September 30, 2020 4:25 PM Subject: Thank u
Hi it’s Megin Halbrook. I just got my glasses and they r perfect I love them. Thank you so much for going that extra bit and checking on the frames. I really appreciate it.
Thank you :)
Sent: Wednesday, July 1, 2020 1:13 PM
I got them! So stoked! They are amazing!
Almer CasileCoeur d'Alene, Idaho
Sent: Thursday, June 18, 2020 3:57 PM
I just wanted to let you know that the Trifosi prescription sunglasses I recently ordered are fantastic. I am a retired OB-GYN and have taken up a golf habit and the "golfers" tint is really great. The prescription seems to be correct and I can finally follow the golf ball better than most of my group. Thanks for a great product. My wife is jealous and will probably order some soon.
Alton ThomsonOpelika, AL
Sent: Friday, May 15, 2020 6:08 AM
Hi Thanks for getting back to me. I got the package on the same day I emailed you, however, being a frontline nurse, just got the chance to let you know! Thanks for getting it to me, I was so OVER my glasses fogging with all the PPE I have to wear.
Many thanks again!
Dani (aka Daneen)Flint, Michigan
Sent: Friday, April 10, 2020 2:38 PM
Glasses arrived today, They are awesome! Great Job!
Jason WyperMaumee, Ohio
Sent: Monday, April 6, 2020 1:48 PM
All good. The world out there is very clear!!!
Dorothy FragaszyAthens, Georgia
Sent: Thursday, March 19, 2020 4:14 PM
Hi Grant. The glasses came yesterday, as you said they would. Great quality! I will highly recommend your business to my family and friends and even to my eye doc!! Great experience and great selection of eyewear. You have been most helpful!
Krystina ViramontesBlacklick, OH
Sent: Monday, March 16, 2020 5:01 PM
I just received the sunglasses today and they are perfect, thank you.I will send you my current frames so we can get those switched out too.
-John SilveyTualatin, OR
Sent: Tuesday, February 25, 2020 3:50 PM Subject: Thank you again for the great product!
Thank you for the great product! I no longer get fogged up in my shades!
Keep me in mind if you ever need a DJ at any events your at!
DJ Carmin WongSan Francisco, CA
Sent: Wednesday, November 27, 2019 1:06 PM
Got them back yesterday.
Tried them this morning in the sunshine and snow and they worked GREAT!
Thanks for all of your efforts to make this work.
MARLAND MEYERLitchfield, MN
Sent: Tuesday, July 16, 2019 6:31 AM
You guys rock...thank you!
You have another loyal customer
Micheal ToubyMarysville, WA
Sent: Monday, July 15, 2019 12:56 PM
I just wanted to thank you again for assisting me with the wrap around eye wear a few months ago! Amazingly great job without even coming in for a fitting!! I travel a lot & would not have been able to make my last trip to France without them.
Melanie HalvorsenBristol, TN
Sent: Monday, March 25, 2019 3:43 PM
I just wanted to let you know that I received my replacement lenses and they are perfect. I will let you know when I need another pair. Great business!
Wendy JuttingBrandon, FL
Sent: Sunday, March 24, 2019 4:02 PM
I received the delivery of my repaired TAG Heuer 3781 sunglasses.
Thank you very much for supporting this request. It certainly reinforces my conviction to using Heavyglare to purchase quality eyewear (now on, I believe, my 4th pair from HG), as well as confidence in Heavyglare for aftersales service.
Though using remote vendors to purchase some products has become commonplace to the extent that brick-and-mortar is no longer the presumed "go-to" for a lot of products, I have to admit that buying something as vital as eyewear, particularly as specialized as sun protected prescription wear, can be somewhat daunting. My experience with HG, again, has proven that my confidence in Heavyglare is not misplaced.
Pete MonteroAnn Arbor, MI
Sent: Monday, March 4, 2019 2:01 PM
The glasses came in and the Rudy Project lenses lenses are great. The color, visibility and sharpness are all very good, so no complaints. Thank you for getting them to me in time for my trip.
Philip TagerNew York, NY
P.S. I will be contacting you soon to put my new prescription on my regular glasses.
Sent: Wednesday, February 27, 2019 8:17 AM
Grant, just wanted to thank you for replacing the medium cocoons with the larger size. They work great. I appreciate your responsiveness and effort.
Bobby MurphyRussellville, AL
Sent: Tuesday, December 25, 2018 10:36 PM
Just wanted to let you know I really like my new pair of Arnette sunglasses.
As always, thank you very much
Moreover, have a happy holiday season
Mahalo, JamesKahului, HI
Sent: Monday, June 4, 2018 3:43 PM
Hi Grant, I received the three pairs of presctiption Spy Dirks, they look great, and I can't thank you enough for the hustle!
Chaco ClotfelterEncinitas, CA
Sent: Saturday, April 21, 2018 1:36 PM
Sunglasses arrived today. They're great! They sit completely flat on my face with no need for any adjustment.
Thank you so much for seeing this through. It was customer service above and beyond to be sure. If there's any way for me to amend my TrustPilot review, please let me know. I'd like to let people know what a class act HeavyGlare is.
Jon Hallstrom Freeport, ME
Sent: Sunday, April 15, 2018 12:44 PM
Thank you! The order arrived in good condition & I love the new Cocoons. Carolyne
Carolyne BowlesTucson, AZ
Sent: Saturday, April 14, 2018 7:06 PM
I love them. Yalls always do a fabulous job!!!!
Stacey McCarthy Rhododendron, OR
Sent: Saturday, March 31, 2018 10:29 AM
TO HEAVYGLARE.COM: RECEIVED THE GOGGLES AND I AM DELIGHTED WITH THEM -- ESPECIALLY WITH THE FOAM PADDING AROUND THE EYES! MANY THANKS. Walt LidmanHazlet, NJ
Sent: Monday, March 19, 2018 1:54 PM
Got my Cocoon Low Vision glasses in mail today. One word....perfect. Thanks, so much. Candice LanierElmore, AL
Sent: Monday, February 19, 2018 9:27 PM
I wanted to thank you for taking such care in filling my order. My ray bans are awesome, heading out for vacation tomorrow and am grateful you made sure my order was done right. The digital prescription lenses are so clear.
Again, THANK YOU for making it so easy and the attention to detail!
Steve StewartBoston, MA
Sent: Monday, January 8, 2018 3:02 PM
Hi Grant. I just wanted to let you know that I received my order and that I am very pleased with the frame I ordered from your company. If you have another pair in stock, let me know.
Thank you very much and have a great day.
Nedim Kesedzic Jacksonville, FL
Sent: Monday, November 13, 2017 10:28 PM
Very Fast. Much better experience than a competitor I initially tried... and then cancelled my order. thx
Randy WorsechKirkland, WA
Sent: Tuesday, November 7, 2017 6:27 PM
Thank you for all the help with the Wiley X sunglasses in your store today. Think they will be great.
Paul C. GravelineLakeville, MN
Sent: Friday, September 1, 2017 11:42 AM
Hi Grant - I received my glasses and I love the blue!
Thank you for another job well done!
Michael McInnisChicago, IL
Sent: Sunday, August 20, 2017 2:03 PM
Greetings Grant, I received my new sunglasses Saturday, I have to tell you, they are the greatest thing I've ever put in front of my eyes! (except for my wife of course) The quality, Craftsmanship, the colors, the Rx is just wonderful! Thank you for a great job, and a great pleasure doing business with your company!
Respectfully, Billy GallagherOswego, NY
Sent: Sunday, August 13, 2017 8:48 PM
Hi Grant, My apologies for not getting back with you sooner, but I wanted to give it some time before I emailed you so I could have a while to wear my new sunglasses and give you my honest opinion. So, after almost 2 months, all I can say is....these sunglasses are fricking awesome! I am extremely happy that I could get the WileyX frames I wanted, and also extremely happy that you found a lab that could put my high prescription in a high wrap frame like the WileyX P17. I am extremely satisfied. The only thing I can say that is a possible negative is there is a bit of eyelash contact if I have the glasses pushed all the way to the bridge of my nose, like them resting against my forehead. But, I never have worn any glasses like that. I just put them on and when my eyelashes don't touch, or with absolute minimal contact, I'm good! No, it doesn't look like they are falling off my face, but the lenses are thick, and I understand it's because of two reasons....one is my prescription, and two, it's because they have to be safety rated to match the frames. I want to thank you so much for your help with my purchase from you. I am more than satisfied. As you know, with people that have high vision correction like mine, it's difficult to get sunglasses in the style and frame that a person wants, but you got it done! I see great out of them! Good job, and well done! I couldn't be happier! I will be a returning customer! Thank you again, All the best, Dave SalapaAnaheim, CA
Sent: Saturday, August 12, 2017 12:49 PM
I just wanted to say thanks for getting these glasses to me in time for my trip. I appreciate it!
Have a great weekend,
~ Scot Dubert Greenwood, SC
Sent: Monday, May 15, 2017 4:38 PM
Hi Grant –received my glasses, look great! Thank you!!
Sent: Wednesday, May 10, 2017 2:04 PM
I received my Churudas today and they are exactly what I was looking for. Thank you very much. Should have stuck with them in the first place instead of switching to the Taku Plus, which I returned to the wrong address. Sorry about that. I appreciate you accommodating me throughout the purchase. When I need a regular pair of sunglasses, I won't think twice about buying from you again. Hopefully next time I will get it right the first go around.
--Brian PlatzReno, NV
Sent: Sunday, May 07, 2017 8:55 AM Subject: Five Star Service!
I received the order as expected, thank you again for a great service and awesome product!
Regards.Andrés Sassi.Hollywood, FL
Sent: Tuesday, April 18, 2017 12:23 PM
I just received this email after my first time purchase at your website. I would just like to pass on that I enjoyed shopping on your site there, normally shopping online navigation at times is tough and pop ups all over the place but I shopped freely and the products are in my opinion awesome. I have been looking for some single lens sunglasses and finally found the style I wanted and these ESS Ice look like what I wanted but on steroids. I just wanted to pass along my pleasure of shopping which I don’t get the chance to do often or want too as not too many times I can say I enjoyed shopping online.
Danny CrowTomball, TX
Sent: Tuesday, April 11, 2017 1:13 PM
You make the best sports glasses of anyone. Thanks again.
Stephen KlingLarchmont, NY
Sent: Tuesday, March 07, 2017 12:11 PM
The replacement Ray-Bans showed up yesterday, and they are perfect! Thanks for working with me to get the order just right!
Dave RodvoldColorado Springs, CO
Sent: Friday, March 03, 2017 9:52 AM
I got a quarky error message from the survey and I wanted to make sure that my comments were received. I mentioned that this was the best telephone purchase experience I have ever had (I am 65 years old)! The person I talked to was knowledge, courteous and patient. I sent two sets of frames to have lens installed with a fairly complicated prescription. The transaction was accomplished without a hitch. I was informed when the frames arrived in your shop, when the work began, when it was expected to be completed, when the job was completed and when the product shipped. I received them a few days latter and I am thrilled with the quality of the lens. They are providing me with a new motorcycle experience. Thank you for your great service. I will surely tell my friends about your great company.
Thanks,Daniel SalandroRichmond, VA
Sent: Tuesday, December 13, 2016, 5:15 AM
The glasses arrived today and they are awesome! I am really pleased with the way they look and the lenses are crystal clear. The panoramic view is just fantastic and I think these are better than contacts!
Thanks so much.
Anthony FagenMelbourne, Australia
Sent: Friday, December 09, 2016 10:46 AM
First and foremost, I personally want to Thank you, Mr. Lambert, for answering my email so promptly. My order was expedited immediately, which shocked me a bit, only because it was done so very quickly. I also received my glasses in pristine condition. They were truly the exact pair of Ray Bans that I really wanted. Please Thank your team including yourself, for being the go-to company for any glasses and goggles order in the future. Also, I won't forget to tell all my friends about you and the wonderful experience I had!Deborah DelCarpioTucson, Arizona
Sent: Wednesday, October 05, 2016 6:04 PM
I received my Oakley gas cans. I am happy with the new sunglasses.
You guys are awesome.
Jason Andrus Nolanville, Texas
Sent: Tuesday, July 26, 2016 5:09 PM
I just received my frames today and I wanted to thank you for doing such an excellent job on my glasses.
I had already tried the frames on at a local sunglass store to ensure they would fit my face but my biggest concern was how the Rx would turn out in the frames.
I had previously ordered Rx sunglasses from Framesdirect.com with the same Rx and I had some real difficulties with blurred vision.
I don't know what they did to the lenses (perhaps the optical center was off or the entire Rx was wrong); I had to constantly tilt my head or adjust the frames on my face to see clearly. I was very frustrated and upset as there was no returns allowed on Rx sunglasses; I had spent hundreds of dollars on these frames and they weren't even Rx wrap frames.
The frames you made for me are perfect! My vision was crystal clear when I first put on the frames; no blurry vision and no need to 'adjust to the frames' like the other frames.
Perhaps it is the Shamir Autograph lens that is the reason for my crystal clear vision?
Whatever the reason, I am very happy with my Rx wraps and I regret that I didn't originally order from Heavyglare.com in the first place.
Thanks again for all your hard work and I wish you all the best,
Sent: Wednesday, June 01, 2016 9:37 AM
I love what you guys do with glasses...I tell everyone who asked me they got to try out Heavyglare.com...
Thanks for your help,
Robert Piña New Braunfels, TX
Sent: Sunday, April 10, 2016 6:59 PM
Thanks so much for the quick turnaround and making everything right with my previous lenses.
They turned out great! I appreciate the excellent service! Toby Wassemiller Evergreen, CO
Sent: Thursday, February 25, 2016 3:32 PM
Glasses just arrived. Nathan loves them. Thanks for all your help.
Renee BungeSaint Michael, MN
Sent: Wednesday, February 24, 2016 2:27 PM
I’ve bought two pairs of Rx sunglasses from HG over the past 10 years. Grant has always been responsive and very helpful, and the glasses have been great. I recently had cataract surgery and got lens implants to correct my astigmatism; I no longer need glasses except for reading. I just emailed Grant about getting non-Rx lenses put in a 5 year old pair of Rudy Project glasses I love. Grant got right back to me and said it won’t be an issue. I am very happy and will be sending the glasses back for the switch! As always, wonderful customer service!
Sara SweeneyCherry Hill, NJ
Sent: Friday, September 25, 2015 12:38 PMHi Grant!Just wanted to say thanks for my new pair of eyeglasses!!My order for the Revo thin shot prescription sunglasses came with no problems at all!! And the finished product is excelent!!Keep up the good work!!Daniel Echeverría MartínezGuatemala, CA
Sent: Monday, August 03, 2015 5:33 PMHi Grant,I received the glasses and they are well done, as always.Thank you,Alex BabicClayton, MO
Sent: Thursday, July 23, 2015 9:59 AMI purchased the Von Zipper Paco sunglasses from this site back in 2006. I still use them to this day, and am always complimentedon the glasses. You have some of the best frames. and the prescription for the lenses is dead on, with no distortion on a wrap around frame. Great job there!William GunnElmhurst, NY
Sent: Wednesday, July 8, 2015 9:28amI couldn't find a local place to put prescription lenses my Oakleys because of the curved lens. What you guys did is great! Not only can I see better with the prescription, but the lens tint and even the color I see when looking through the lens is so close to the actual Oakley lens that I can't even tell they aren't the originals. Thanks!Nathan NicholsRichland, MS
Sent: Tuesday, June 30, 2015 3:20 PMThanks again for your assistance Grant, I’ve just placed my order for these Gascan’s Clear frame sunglasses. Kind Regards, Alejandro ValerinMiami, FL
Sent: Thursday, June 25, 2015 10:31 PMGrant,Thanks so much. I have worn the Wiley X for years and love them. I appreciate your help. I will be sure to send any business I can your direction. Wow, great response and service. You just don’t see these days. What a treasure.Thanks again.Joe Meystrik, FNPSpringfield, MO
Sent:Monday, June 22, 2015 4:19 PMI got my new glasses in the mail today. I took them for a test ride on the motorcycle and they are truly awesome! It is like I can see in high definition now! I cannot wait for the cross country ride in August.
Thanks for your help!Keith InscoeWilson, NC
Sent:Thursday, March 12, 2015 9:29 AMThe sunglasses were great. I appreciate your help.Thanks,Joe WittenbergPearl River, NY
Sent: Sunday, January 18, 2015 6:34 PM
Just wanted to let you know that my prescription lenses are awesome! Great job!
Byron OrdwayCadyville, NY
Sent: December 12 at 9:53am
Got my new prescription sunglasses yesterday. They're perfect: I saw things in 20/20 HD when on my bike ride. I don't know how they manage to correct both myopia and astigmatism over the entire curved surface of the Oakley Flak Jackets, but they do.
Thanks for all your help, Grant!
John PetergalChicago, IL
Sent: Saturday, December 06, 2014 3:08 PM
After receiving his glasses yesterday, Mike went on a run this morning and stated he was able to run confidently for the first time in a long while. He said his glare was cut significantly. Due to his eye disease(retinitis pigmentosa), Mike had purchased a cane to help in on those difficulty, glaring days. With those cocoon glasses, he was getting by and did not make the step to use his cane. With his new prescription sunglasses, I don’t think he’ll need the cane for a long time…..hopefully never, with the help of science. Thank you so much for your assistance. You have no idea. Have a wonderful holiday season.
Lori MeyersSan Diego, CA
Sent: Thursday, November 13, 2014 11:36 AM
I got my new sunglasses yesterday, and they are perfect! I love them.
I had actually asked for non-progressive bifocals, as I had been told that with the wraparound frames I might experience some distortion with progressive bifocals that would bother me. But somehow... I got progressives. But no problem, I don't notice any distortion. And I do prefer progressives.
On my previous sunglasses I did not get bifocals at all, thinking that I would only be wearing them when active outside and therefore would only need distance. I was wrong about that, and frequently had to take off my shades when outside in the sun to read something. Now that's no longer a problem. :-)
Thanks for scaring up another set of the same frames. I'm a happy customer!
Brian RoeMenlo Park, CA
Sent: Tuesday, July 29, 2014 5:37 AMThank you very much for getting the glasses to me in a rush as I had requested. They arrived yesterday.Very good service. Bill HackettOntario, CA
Sent: Tuesday, June 24, 2014 12:56 AM I just wanted to let you know that I received my Arnette sunglasses from you today in my mailbox.... 1 week after I placed my order.... This is actually faster than my last optician took to deliver my regular glasses and I had to drive to pick them up. Not only that, they are perfect! I don't have a very strong Rx, but I'm still impressed. I purchased my first pair from you 3 years ago and now these in my new Rx and I am extremely happy with them. I recommend you to everyone that I know who wears Rx glasses. You have made a lifetime customer here. Thank you,Stephen Taggard
Sent: Tuesday, June 17, 2014 9:13 PM
I just received the sunglasses and they look awesome! I had been looking around for a while for someone who would make such sunglasses in such a heavy prescription, and a few other places turned me down and said there was no way they could do a prescription Oakley at my strength (very high). The glasses look great, and when I have them on the thickness isn't visible to anyone. You guys did an awesome job and I couldn't be happier with them.
Kory ReynoldsConcord, NH
Sent: Sunday, June 15, 2014 2:51 AM
I'd been looking for a model of Persol sunglasses for months. Grant was the only one to call me back. Totally stoked. Ordered them at the beginning of the week and they were here when I came home for the weekend. Thank you!!!
Garth EdborgSterling , Alaska
Sent: Saturday, May 31, 2014 8:23 AM
Grant, I received the glasses yesterday. Overall I'm very pleased with them. Thank you for helping me get a pair that works for my difficult Rx! You've got my business again when I need to replace these.
Thanks again,Mike LaneLone Tree, CO
Sent: Thursday, May 08, 2014 11:48 PM
Just picked up the sunnies today and they look great! Thanks for all your help with them.
Cheers,Aaron ChengVancouver BC, Canada
Sent: Saturday, April 12, 2014 2:47 PM
Both pairs of Rx sunglasses turned out EXCELLENT. Thank you for the fantastic customer support! I have never had any Rx shades that were this GREAT!I look forward to doing more business with you in the future!
Ross ReishusOwatonna, MN
Sent: Friday, April 04, 2014 7:15 AM
Hi could, not find any were to leave feedback , so thought would just send you email. Recieved glasses, and their perfect, I love them, so thank you very much. And they said over here , that it couldnt be done.
I, will certainly be telling everyone, and will just say , ups was fantastic, Updates constantly on whereabouts of glasses, and delivered a day early .
So once again thank you very much , and as they say, god bless America. And heavyglare.
Peter HeeleyBentley, Australia
Sent: Monday, December 30, 2013 9:00 AM
The sunglass Porsche Design P8460 arrived me.
Many Thank´s to your Team.
Best wishes and a happy new year
Sent: Tuesday, July 30, 2013 4:55 PM
Hi Grant & Ally,
Sent: Monday, July 01, 2013 1:09 PM
Sent: Monday, June 10, 2013 3:21 AM
Glasses safely recieved in VA - they are great, thank you so much!
Jonathan Barlow Arlington, VA
Sent: Thursday, June 06, 2013 8:03 PM
Grant, The job you guys did on these Oakleys is unbelievable. I ordered the custom Half Jacket 2.0 with a strong prescription and they came out even better than I thought they would.
Jon Bortin Milwaukee, WI
Sent: Wednesday, May 29, 2013 5:25 PM
Heavyglare- The entire experience has been fantastic and I will definitely be recommending you to all my friends.Once again thank you for your help!
-Andrew LoweWest Lafayette, IN
Sent: Friday, May 10, 2013 4:37 PM
Hi Ally,The Rudys with the insert arrived (well in time for my race!) and they are working out great - already they've become my go-to cycling glasses!
Thanks so much,
Katy MattisSt. Louis, MO
Sent: Monday, April 15, 2013 11:26 AM
Just wanted to let you know that I received my glasses and they are awesome.Thanks so much for everything you did to get them correct.
Brandon MoonSioux Falls, SD
Sent: Wednesday, March 06, 2013 3:14 PM
Sent: Friday, February 22, 2013 9:57 AM
Sent: Wednesday, February 06, 2013 2:22 AM
Sent: Friday, January 25, 2013 5:06 PM
I got my Julbo Colorados back today. Wow!Awesome lenses on awesome glasses! Worth every penny!
Byron Ordway Cadyville, NY
Sent: Monday, January 21, 2013 5:30 PM
Sent: Wednesday, January 09, 2013 4:22 PM
The staff at Heavyglare was exceptionally friendly and helpful, especially Ally! I felt very comfortable in talking with them and making sure that I had just that right pair of sunglasses. I tried on several pairs before finally arriving at that perfect combination of good price and good looks! I wear them all the time and get many compliments! What's not to love about that? I would (and do!) recommend them to everyone and anyone.
Kiki CondonEagan, MN
Sent: Sunday, January 06, 2013 9:36 PM
Grant: My glasses arrived just in time for our vacation, and they are great. I love the XTRActive Transitions. You nailed it!
Mark BrekkeMinnetrista MN
Sent: Friday, September 21, 2012 6:59 PM
Sent: Friday, July 13, 2012 2:37 PM
Sent: Thursday, June 28, 2012 4:20 PM
Sent: Wednesday, June 27, 2012 12:42 PM
Sent: Friday, June 15, 2012 7:26 AM
Sent: Wednesday, May 16, 2012 6:55 PM
I have received the sunglasses I ordered and am very pleased. The prescription / Shamir / polarized lenses are all right on. With the Shamir I think the base-8 is as good as my last base-6 sunglasses.
Your customer service is great. It is nice to know there are people at the other end of the internet. I'll definitely be a returning customer.
Scott FieldsBlackfoot, ID
Sent: Saturday, February 11, 2012 8:50 AM
Sent: Friday, December 23, 2011 10:02 AM
Grant –Thank you so much for taking extra time and care with my Seven Eye sunglasses. As you know, I wear the sunglasses for dry eyes. Thus, I wear them in many situations and wanted them to look as “normal” as possible. I am so thankful that you not only custom made the sunglasses in my prescription, but that you also made them look cool instead of therapeutic. My very strong prescription makes it hard to find anyone who can custom make the moisture retaining eyewear that I need. Thank you so much for making them. I will love wearing them.
Diana BurtMadison, WI
Sent: Friday, December 02, 2011 1:02 PM
Hi Grant, I got my prescription Oakley Gascan sunglasses and they are fantastic.
Thanks,-Cihan BiyikogluIssaquah, WA
Sent: Tuesday, October 25, 2011 2:07 PM
My new digital cut bifocals with brown tint gave me 6 days of spectacular pheasant hunting in South Dakota. I definitely had the edge over my companions because they are so sharp looking and produced a sharp, crisp detail of the birds. The bird population was down considerably due to all the rain last spring. The second hatch birds were tough for the others to determine the sex because the colors are just starting to develop but not for me and my new sunglasses.
Darrell Buszmann Billings, MT
Sent: Sunday, October 23, 2011 8:37 PM
Sent: Thursday, September 01, 2011 9:32 AM Grant, Just wanted to let you know that I received the Rudy Project Zyon glasses yesterday, and that your work on the digitally surfaced lenses was excellent. Best optics I have ever had in prescription lenses! Thanks for the good work.Jon CordishBaltimore, MD
Sent: Thursday, August 25, 2011 1:55 PM Grant,Thanks for the quick shipment. Great Customer Service! Thank You,Steve RichardsonLakewood, CA
Sent: Monday, June 27, 2011 8:10 PM Awesome Service! My new ESS Recon prescription sunglasses arrived today and they are perfect! This is my second order from HeavyGlare.com (the first back in April of 2007 on my way to Iraq). I lost my first pair last month. I order this replacement pair on 17 June and my new eyewear arrived today just 10 days later! Awesome! Great customer service! Thanks! Jeff ClaytonColorado Springs, CO
Sent: Tuesday, May 31, 2011 8:22 PM
Aloha All, I wanted to take a few minutes to express how happy and satisfied I have been with my purchases from HeavyGlare. Recently, I worked with Sue on a very special request. She was the most delightful person to work with. It was like we had been friends for years, although I’ve never met her. She was on top of everything I requested and fixed an error I had made without making me feel as if I was wrong or didn’t know what I was doing. It’s not very often we encounter people in customer service who really love what they do and understand what ‘customer service’ really means. That was so refreshing. HeavyGlare has great products and I know I’ll be back to buy more. And not only are the products great, but the real reason I’ll come back is because of your wonderful customer service. I worked at a bank for 30 years. When I started my manager told me “There’s a bank on every corner. The only thing that really sets us apart is our customer service.” That is so true and something I’ll never forget. Mahalo HeavyGlare. Keep up the good work. Katherine PattonPresidentHilo Coffee MillMountain View, Hawaii
Sent: Saturday, May 28, 2011 10:55 AM Received my sunglasses yesterday. They work!!!!!! Thanks for your help. Garry SteffenLake Villa, IL
Sent: Friday, May 27, 2011 2:57 AM
My new friends from Heavyglare did the impossible, possible for me. After years of searching locally and in the internet for a company that would not tell me that it was impossible making lenses with my prescription to my Oakley's Flak Jacket XLJ Sunglasses, thanks to GOD , finally I found it.
The only option that I had for some years until I found them, was to have regular eyeglasses frames with mirrored polarized lenses, which I did not like, but it was the only option I could find. Now I am able to ride my bike, play golf and drive in sunny days with my lovely Oakley's again. If you are reading this testimonial and you have the same situation that I had, try Heavyglare, it is really possible for them.
I have never posted a testimonial for any a company, but they really impacted my life. Even though I can have any company in the island to do the lenses to my regular working eyeglasses, Heavyglare from now on, is the one to do all my Sun and regular eyeglasses lenses. Their technology, quality of materials and customer service is really state of the art, outstanding and unmatched.
Rafael E. Rivera, CPASan Juan, P.R.Another Happy Customer
Sent: Friday, May 20, 2011 11:24 AM Just wanted to thank you for your help with my prescription sunglasses. they are perfect! Fit great and the lenses are awesome. Thanks so much. Nick SingletonCollege Station, TX
Hi I received my glasses they were great. Thanks for all your help and the fast turn around. Thanks again Chris.
Chris L. PetersonBosie, ID
Sent: Wednesday, May 18, 2011 11:07 PM Glasses arrived today ... Just wanted say that HeavyGlare does terrific work! Thanks for your assistance, Paul BurtonSmyrna, GA
Sent: Thursday, May 12, 2011 6:07 PM I have to say that I was reluctant to order prescription sunglasses online but you guys really knocked it out of the park! First pair not exactly to my liking so you guys worked with me to make sure I was satisfied--glasses were received promptly and as ordered-absolutely perfect!--Sue is very knowledgeable and helpful in all decision making--thank you so much!
I would highly recommend Heavyglare to anyone considering a really nice pair of prescription sunglasses without any hesitation whatsoever!
Bart J. Borsky, M.D.Oklahoma City, OK
Sent: Wednesday, May 04, 2011 9:27 PMGrant, "Rented a Harley on Maui on Monday, The new glasses are Awesome. You do nice work!!!"Larry CablePlymouth, MN
Sent: Thursday, April 28, 2011 9:46 AM Hello Sue,I got the glasses and absolutely LOVE them. Thank u so much, they are worth every dime. Jennifer ColucciMinnetonka, MN
Sent: Monday, April 18, 2011 8:19 AMMy name is Donald Martin, and this is in reference to order# xxxxx. We are always quick to call and complain when things do not go well. I think that we should be just as quick to give credit and thanks for good service. I am very pleased with my experience with your company.
THANKS!Donald MartinEthel, LA
Sent: Wednesday, April 13, 2011 9:33 AM Just got my Wiley X Black Ops and I love them. Prescription is spot on. Thanks it's great not to ride with goggles any more. Mike JonesDearborn, MO
Sent: Wednesday, April 13, 2011 7:40 AM
Susan,My Oakley Commit Square arrived yesterday. They are wonderful. Thank you!Sarah HarperVirginia Beach
Sent: Thursday, March 31, 2011 10:28 AM
These Dragon Repo's are fantastic. If they can last another 40-50 years, I want to be buried in them.
Andrew CervantezTucson, AZ
Sent: Monday, March 21, 2011 8:39 AM
Got the glasses last week. Thanks so much...they are perfect!
Danielle ParkerAlbuquerque, NM
Sent: Saturday, March 19, 2011 6:39 PM
Sue, Thank you again, again, again. I'm sorry I wasn't able to order directly from you over the phone. I was out of the country last week and will be gone again this week so I really had to get the order made last Monday. I appreciate all your advice and I'm looking forward to trying the glasses. I did a lot of Internet research before considering the order and picked Heavyglare as the best choice.
Trent PetersonDurango, CO
Sent: Friday, March 11, 2011 8:49 PM
Just wanted to say thanks for the cool shades. They are nice and dark, fit well, and look good. Thanks again, you guys rock. All I need now is a buy one get one free deal. LOL Chris WolffLas Vegas, NV
Sent: Friday, March 11, 2011 1:13 PM I got my glasses this morning and I am ecstatic!!! They are so cool........ I love them. I read your note & all I can say is Thank YOU,Thank You. You guys are simply awesome. My husband was very impressed, so no doubt, he'll be sending his prescription soon. Even at 60+ I don't want to look like an old lady so these are just really cool. Thanks so much for all your help & patience I will be sharing the company with all my friends. Once again Thank You & keep up the outstanding work!!!!! Sincerely,Linda EstradaWaldorf, MD
Sent: Friday, February 25, 2011 3:40 PM Just wanted to say Thank You for the fine glasses that just arrived today - the Oakley Flak Jacket frames are terrific, and the lenses - clear and brown, are perfect - crystal clear vision all around, and they authoritatively snap in and out of the frames. I've ordered a few sets of Rx glasses and frames from you all, and have consistently received fine service, and great products. Please pass this on to your supervisors and whoever else might be appropriate. With appreciation,Jonathan A Sugar, MD PCAnn Arbor, MI
Sent: Tuesday, February 15, 2011 3:45 PM Hi Grant, First, I just want to say that I'm glad your company exists. Your staff was so helpful on the phone today. I will tell you that I tried to order this pair of glasses elsewhere only to be told my script was out of range.I am a returning customer—I ordered a pair of Wiley X Rx sunglasses years ago and still have them.
Thanks again,Mark SmolenMarietta, GA
Sent: Wednesday, February 09, 2011 5:43 PM Hi Sue, I just received the frames today and they look and feel great! The RX worked out perfectly with the Shamir Digital Surfacing; a lot more clarity on the periphery of the lenses. Thanks again for the great customer service. It was a pleasure getting another set of frames from Heavyglare.com. Regards,Kevin Lee :-)Winnipeg, Canada
Sent: Friday, February 04, 2011 1:20 PM
Sue, The glasses were waiting for me at home. They are awesome!!! I was a little surprised at the thickness at first glance but remembered we went polycarbonate. Still they aren't that much thicker than my high index lenses I have now. They are probably the clearest glasses I have ever had. The fit is perfect. I have complete clarity as far as I can roll my eyes left to right and up and down and all thru the lenses.
It is so nice to drive into work heading South and not have sun from the east in my eyes and not seeing any frames. Here is a picture (took it by myself so you'll have to excuse the pose...haha).
I am heading to my eye doctor to show him and tell he's full of B.S. because they all said it couldn't be done and I would have all kinds of distortion!!!! Thank you for all your help!! It has exceeded my expectations!!! I will heavily recommend for sure!
Jason OsbahrOmaha, Nebraska
Sent: Tuesday, February 01, 2011 3:58 PM I recently received my new prescription in digitally surfaced lenses from Heavyglare Eyewear. Wow! I am so pleased with my final custom-made product.
Believe it or not, when I first received the new glasses and tried them on, I thought something was a little off - my vision wasn't as clear as I had expected. When I spoke of my concern to the sales representative at Heavyglare Eyewear, I was advised to give it a few days, as my eyes may take a little bit longer to adjust to the digitally surfaced lenses. I am so glad I took the advice... after a few days of letting my eyes relax and adjust to the new lenses, I feel like I have a whole new set of eyes - everything is crystal clear! Thank goodness I didn't give up on these digitally surfaced lenses.
Thank you, Heavyglare Eyewear, for encouraging me to try something new - I never would have known it was possible for me to see so clearly!
H.K. LambertApple Valley, MN
Sent: Sunday, January 30, 2011 11:09 PMG'day Sue, I got my Spy Touring glasses when I got off the ship about a week ago. They are fantastic, I cannot believe the workmanship with the lens and getting them in the frame. Thanks very much. Regards,Nathan LaddAustralia
Sent: Wednesday, January 19, 2011 9:12 AM"Excellent Customer Service"
I take this opportunity to thank all the staff at HeavyGlare for their superb customer service in providing me the Oakley Jawbone Sunglass with prescription lenses tailor made to meet my specific requirements.
From my very first inquiry, I was getting "immediate" replies to my emails and all questions were answered right away. I placed the order as soon as possible and the glasses were shipped within the given time frame.
With some delay from the postal services, I recently received the shades, and this has been the best sunglasses I've ever worn. The lenses were just perfect despite my prescription having high numbers, and the lens being very curved. The digital surfacing used on the lenses made my vision crystal clear, as my other shades are not as sharp as this.
Ms. Susan and Ms. Heidi were always in touch with me to make sure that I receive the package and I cannot express the outstanding professionalism they have showed.
The best part of the whole transaction is that I have made some good friends in the US and in return they have gained a customer for life.
I will be glad to spread the word around.
Mohamed IhusanRepublic of Maldives
Sent: Monday, December 13, 2010 1:43 PM Hi Sue, I've received the package on Monday Dec 6th, but I was on Brazil.So I get it until the last weekend...Thank you so muchI already tried my new digital prescription lenses and it is amazing! It was a pleasure to do business with you! Thank you so much again and kindest regards! Jose Antonio RubioMexico City, MX
Sent: Friday, August 20, 2010 11:27 AM Sue, You are the most wonderful!!! Please tell your supervisor, if you have one, that I said you have awesome customer service skills and I will definitely buy from you again in the future! Thanks so much for all your help! Tiffany KiddPocatello, ID
Sent: Monday, August 16, 2010 6:15 PM Sue, Thank you for the awesome customer service! I'll make sure to recommend you to anyone in need of your services. Cant wait for my sunglasses to arrive and thank you once again. Graciela CesenaSan Diego, CA
Sent: Tuesday, July 27, 2010 10:11 AM Please feel free to use the following as a testimonial on the website. Might alleviate the worry of other natural skeptics such as myself. Within approximately two weeks of ordering prescription Oakley Bottle Rocket 2.0 frames from Heavyglare.com, they arrived at my door in excellent condition. I was initially concerned when I saw "China" on the stems of my glasses, but after inquiring about my worry, I was immediately called back and emailed by Grant. He gave a very detailed explanation regarding how Oakley had been purchased by Luxottica in 2007 and how they had recently switched manufacturing of ophthalmic stems to China. Upon calling Oakley's office in California for confirmation, they indeed did confirm what Grant had told me. While I am disappointed with Oakley's decision to relocate some of its manufacturing to China, I am excited about my new frames and am very pleased with the high level of attention and distinctive customer service exhibited by HeavyGlare.com. I certainly expect to use them for any future eyeglass purchases. Eric FencilPittsburgh, PA
Sent: Thursday, July 15, 2010 7:45 PM
Grant, Well done! The shades are exactly what I had & just what I wanted. I'm almost tempted to get a back up pair. Thanks so much,Suzy HowertonNashville, TN
Sent: Wednesday, July 14, 2010 1:29 PM I am emailing you to let you know that 10 minutes ago i got my pair of Oakley fuel cell with my prescription lenses and I couldn't be happier!!!!. You achieved what NO ONE else wanted to even try!!!!!! Its amazing to be able to rock them and be able to see at the same time. My prescription was really high but you made it happen.
Fast shipping, great customer service and great price. Again I cant thank you enough for your amazing work
Raul TafurLas Vegas , NV
Sent: Monday, June 21, 2010 9:14 AM To the Heavyglare group:The Oakley flak jacket prescription sun glasses is awesome. Every other company said they could not do my prescription, but you guys did it, and they look great. Thanks a million, will definitely buy from your company again.
Toshiki MatsuiHaymarket, VA
Sent: Thursday, June 17, 2010 11:47 AMWell the Straight Jackets arrived right on time yesterday as you said they would. They are fantastic. The fit and finish are absolutely top-notch. Based on the quality of the work and your consideration in getting these to me, I will have no hesitation in ordering from you again. In fact, once I get these paid for, I have a pair of Rudy Projects Horus that could use another set of lenses.
The Shamir card that came with the Oakleys was very intriguing.
Thanks again for everything.
-Ken SailorsPacifica, CA
Sent: Thursday, May 27, 2010 12:02 PM My name is Evan Miller. I contacted your company last week with a very important (important to me) order that I needed fulfilled in a very short time frame. Your team (consisting of Mark and Heidi) exceeded my expectations in their actions.
They not only got my order exactly right, but they got the order to me a day early! They look awesome. The bend in the lens takes a bit to get used to, but they work perfect!
I understand the importance of customer relationships and job accuracy… These days it's hard to find a company (especially through internet based orders) that will perform to the levels that clients should expect. In my short workings with your company your employees have far exceeded the level of service I have ever received from an internet based order.
Please recognize Heidi for me when you have a moment, and pass along my thanks for her excellent service and ability to perform. Thank you for your quick work on this order. You and your company did an awesome job.
Regards,Evan MillerRoseville, CA
Sent: Friday, April 23, 2010 7:37 AM Just wanted to drop you a note and let you know I received the Rudy Project Kybo sunglasses yesterday. I remember when we first spoke about these you said I was in for a treat regarding advances in technology in relation to being able to make the curve with my prescription. I can't believe how tight the lenses fit into the frames! I also LOVE the glasses. They fit my face so much better then the other Rudy Project glasses I had for five years -although great glasses themselves. But these are just much more suited to my face size and shape and wrap tighter so as to block perimeter sun glare and so forth. Plus the frame is really very sharp aesthetically speaking.
Thanks for all your help in choosing these glasses. I really appreciate it and the work you guys do at Heavy Glare!
Best regards -Sara SweeneyCherry Hill, NJ
Sent: Wednesday, April 21, 2010 5:39 PM Mark-I wanted to drop you a note and thank you for the excellent condition of my new shades. You guys did an outstanding job and I'm thrilled with my new prescription sun glasses, even more so I'm happy I chose to keep it local and go with a St. Paul manufacturer. Great job and I appreciate the top of the line customer service, versus ordering over the internet, you gave me great insight and an honest opinion. Thanks you for your extra effort. I will definitely refer people to your company. Take care- Go Lions,
Robert Hollway Jr.Reading, PA
Sent: Sunday, December 13, 2009 9:29 PMI received my Oakley sunglasses on Friday. They are absolutely awesome!!!Thanks for helping me pick them out!!! Jimmy MacEverett WA
Sent: Wednesday, November 25, 2009 3:41 PMMark – Just received my new Bora glasses. I absolutely love them. They are so light and I can see better.Thanks for being willing to do them.
Sent: Friday, November 20, 2009 1:22 PMHi Grant, Wanted to get back to you with my thanks for your help and getting me fitted under such a tight schedule. My local optical shop made the adjustments perfectly to the frame as you suggested. The trip to Tanzania went well and sunglasses met all my expectations under some really rough conditions. You did really an nice job with the optics in particular the blending of the progressives is the best I have ever gotten. Look forward to working with you again!Best Regards,Larry Stotts
Sent: Friday, October 30, 2009 12:08 PMHi Grant, I love the Oakley Jawbone sunglasses! When I'm asked where I got them I'll be sure to give your name and number. Looking forward to placing another order with you in the future! Jacob HerberGlendale, WI
Sent: Tuesday, October 06, 2009 10:50 AMGrant, I want to thank you and your staff for the great job you did preparing my prescription sunglasses. Wow! James HinesRochester, NY
Sent: Friday, October 02, 2009 6:06 PMI got my lenses and they are perfect! Thanks for your great customer service. Daniel Gonzalez
Sent: Monday, September 28, 2009 1:42 PMGrant, I received the glasses from my friend this weekend and gave them to my girlfriend as a present. She loved them!!! They were perfect, thank you for all the time and patience, the service was awesome!! Kind RegardsTony WardBermuda
Sent: Monday, September 21, 2009 10:27 AMHi Grant, I just wanted to let you know I got my Oakley Straight Jackets in the mail a week or so ago, and they are perfect! Thank you so much for all your help and expertise on the phone when I ordered. I will definitely recommend you guys to friends and family looking for any of your offerings. I am very pleased and I know they would be too.
I had one question, however. Is there any kind of scratch protection built into the lenses? Was that an extra cost feature I didn't order? I've lived with glasses most of my life and I'm pretty careful, but I wanted to know HOW careful I needed to be with the Oakley's.
Thanks for your time!Regards,Tom PlahutnikSaginaw, MI
ANSWER: Regarding the scratch-resistance. These should have the same scratch-resistance as the stock Oakley lenses. They should be treated with some care, mainly with regard to cleaning. If you use an alcohol-free lens cleaner, and a cotton cloth, you should be fine. Just don't grind anything that gets o the lens into it. @Heavyglare Eyewear
Sent: Thursday, September 03, 2009 10:13 AMHello Heidi, I received the glasses in time for my trip! Thanks! They look great. They took a bit of getting used to, I suspect due to an interaction between the prescription and the lens curvature but overall they worked and I am getting used to them. The coverage is amazing. There is practically no leakage of outside light when I wear them. They will be great for the bright days while outside.
Steve UlrichHouston, TX
Sent: Wednesday, September 02, 2009 2:11 PMMark, I received the Body Specs BSG2 glasses in the mail today and I love them. Clarity of vision is great!
John B. Woods, M.D.Jackson, TN
Sent: Thursday, August 27, 2009 10:51 AMJust got the Wiley X SG-1goggles… PURRRRRFECTAnd thanks for the nice carry case, which is appreciated.Thanks,
Ron SherstanHouston, TX
Sent: Saturday, August 01, 2009 8:28 AMMark,I received my Ray Ban RX sunglasses the other day and they look and fit great! Thanks for your help. I will definitely call you when I need another pair... Lee KuleszaMetuchen, NJ
Sent: Friday, July 17, 2009 11:30 AMMark, A few days ago I ordered a pair of Live Eyes sunglasses from Heavy Glare. A couple days later... boom! The sunglasses are at my house in San Diego! Wow! Thanks very much. I will be sure to tell my friends about your company.
Kevin CarterSan Diego, CA
Sent: Wednesday, June 03, 2009 10:41 AMMark, thanks again for all your help. You guys really do have the best website for prescription sunglasses with the largest selection of wrap around style frames. Keep up the great work and I'll keep bragging about it for you guys!
Aaron StatesLafayette, LA
Sent: Thursday, May 28, 2009 3:09 PMHey Mark, I received my glasses last night and I want to make sure you knew what a GREAT job your company did! I am extremely happy with them! Thanks so much!
Sent: Friday, May 01, 2009 1:43 PMHi Grant,I received the sunglasses this morning and just wanted to thank you for all your help with this - the glasses look and feel great!! I wanted to compliment you guys on your innovation and perseverance on this- these are as close to shield style sunglasses as anyone can get it seems. I'm very happy with the results!
Thank you,Jennifer HoffmanLos Angeles, CA
Sent: Tuesday, April 28, 2009 2:01 PM Grant,
Just wanted to make sure you knew that I was VERY happy with the sunglasses. I will admit to be a bit skeptical especially at that price I was looking at but I must say I am most pleased in every regard. Expectations have been exceeded here!!!
Thanks much for taking all the time you did during our conversations especially since my right eye is a -7.00. Glasses look great. I still wish I could have gotten those Maui Jim's Sports I really like (and have worn with my contacts) but the ones you directed me to are extremely close and I'm most pleased.
Please pass this on to your boss to let him know what a great part in customer satisfaction you played on this order. I'll certainly be passing on the "Heavyglare.com" address.
Sent: Tuesday, April 07, 2009 9:14 AMHello Grant, I wanted to thank you for your assistance in purchasing my Oakley rx sunglasses. The lenses are perfect and working with you was easy.Thanks AgainDan SchuhAvendale, AZ
Sent: Tuesday, March 17, 2009 9:03 PMGrant, I received my Rx sunglasses back from you today and they are pristine. You rock!I love my prescription sunglasses and snowgoggles and will be reordering from you soon! Thanks,Roger WesleyRoanoke, VA
Sent: Thursday, March 12, 2009 5:17 PMThank You Heidi for your helping with my purchase. They arrived today and I am pleased to say I am very happy with the Revision Sawfly Rx. I do plan to purchase other items in the near future.
Thank you again
Trevor SmithCold Lake, AB Canada
Sent: Friday, March 6, 2009 1:48 PMI have had nothing but great experiences with this company! In the last two years I have purchased the exact same pair of prescription sunglasses three times (I know I need to be more careful)! Mind you, this is a pair of glasses that Lensescrafters said couldn't done due to lens curvature. Well, each time Heavyglare had no problem cranking these out in less than two weeks. A consistent product at a consistently low price. When first pricing prescription designer glasses I was quoted from $500-600, Heavyglare, $300!!! I will continue to do business with this company as long as I keep breaking and loosing my sunglasses. FANTASTIC SERVICE!
Jeremy WalmsleySpokane, WA
Sent: Thursday, February 26, 2009 3:26 PMI have had the SG-1 and LOVE them. I want to try another style (maybe the half Jacket, or Flak Jacket).thanks, I LOVE my glasses/goggles. I used to get MIGRAINE headaches 4-5 times per week because of glare, and now I've got them under control, thanks to these SG-1 sunglasses! Dianne EaganPenobscot, Maine
Sent: Monday, February 02, 2009 2:05 PMGrant you've been unbelievably awesome. You've made a customer for life, and I'm going to recommend you guys to everyone I know. And with me being in the Army I know lots of people in need of the kinds of products you guys sell.
Thanks again.Clint WilliamsAlachua, FL
Sent: Saturday, January 31, 2009 2:03 PMHi Grant, I just got the lenses today and I am very pleased. They fit perfectly! I wore them Nordic skiing today and was extremely impressed with the clarity even in my peripheral vision. Thank you for all of your help and recommendations. I also appreciate your snappy and hassle-free customer service. I look forward to doing business with you again.
Thank you very much, Max Cutchen.Coronado, CA
Sent: Friday, January 23, 2009 11:53 AMHi Grant,I got the glasses. They are GREAT! I feel comfortable wearing them, I see perfectly with both eyes, and they give almost no spatial distortion. I am really happy with them. I must say that I greatly appreciate your help and service. It is the best I could have expected.I do hope you keep the records of these glasses, in case I need a second pair (which is often the case, as I tend to lose them, especially when I am windsurfing). In any case, again, many thanks.
Alon KlementBoston, MA
Sent: Sunday, January 18, 2009 7:24 PMThe SG-1 I ordered arrived, I really like the blue mirror tint . They fit very well. The lenses look thinner than I thought they would be. These glasses are great!Thanks,Chris CampbellWillmar, MN
Sent: Monday, December 15, 2008 3:08 PM Hey Grant, I just got my glasses and they look great. I'm amazed at how clear the vision is, even out to the sides on the curve of the lenses. Thanks again for your help and advise.
Best Regards and a Merry Christmas,
Dennis MayApex, NC
Sent: Friday, November 21, 2008 12:25 PMHi Grant- I just wanted to say thank you for yet another outstanding pair of Rx sunglasses. I believe this is my 4th pair and they are the best yet. The Attitude lenses make a huge difference, and make the glasses look stock. My friends will no longer be able to poke fun at "the coke bottles protruding from the sides of my sunglasses!"
Vision and everything else is perfect with my new pair. You did outstanding work.
Thanks again for everything & see you next time for sure!!!!
Todd CejkaJacksonville, FL
Sent: Wednesday, November 12, 2008 5:19 PMGot the glasses today...Great job on the lenses....I think my prescription changed a lot from the last time so it will take a while to get use to plus the different frame style so, thanks for all the help...I got what I was looking for.... Thanks again,Jeff GuilloryAlvin, TX
Sent: Saturday, October 11, 2008 5:01 AMHey Mark, I just received my lenses. I have to say, I am very pleased with them!!They fit perfectly in my flak jacket and the quality of the prescription is what i hoped for!! Thanks again, and I'll probably be ordering some tinted lenses in the near future ;-) Regards,Camiel WapenaarHouten, ZRNETHERLANDS
Sent: Thursday, October 09, 2008 5:40 PMHi. I wanted to let you know how much I LOVE my new sunglasses. The RX is PERFECT! I'm going to buy a 2nd pair!!! Thank you SOOOOOOOOOOO much!!Rebecca FrancisPahoa, HI
Sent: Wednesday, September 17, 2008 12:31 PMHello Mark, Superb customer service, and its much appreciated! Thanks again,James KelleherMacroom, Ireland Republic of (IRELAND)
Sent: Tuesday, September 16, 2008 12:35 PMMark- Thank you so much for my new Oakley Rx sunglasses. They are great, phenomenal, wonderful and just plain look great. You all have exceeded my expectations! Bill CasperSan Diego, CA
Sent: Monday, September 15, 2008 10:51 PM Hi Grant,Got the Wiley X SG-1's and the Slik's, and they are both spectacular (pun intended). All's well that ends well, thanks for pulling it all together. Your business and service is truly what you claim it is, and that's impressive. Thanks again, I'll be ordering additional optics in the future. Ed PoschwattaCalgary ABCANADA
Sent: Wednesday, August 27, 2008 2:20 PMMy order was received - this is just a short note to compliment you on your service, and, in particular, the competence and courtesy of your employees with whom I spoke.
Steve HautCalifon, NJ
Sent: Friday, August 22, 2008 12:41 PM Mark; I received my glasses today, they are Kick a**!Many ThanksDennis BoswallWilmot, CANADA
Sent: Wednesday, July 23, 2008 11:21 PMTHANK YOU!!!! I got my glasses today and we leave for vacation tomorrow! Thank you so much for getting them here on time. I appreciate that you made sure they were good quality and had them sent back to make right. I didn't know about that when I emailed you the last time. The glasses are wonderful!Thanks again.Trish WatersGrass Valley, CA
Sent: Tuesday, July 1, 2008 8:07 PM I wanted to pass my thanks to the Heavy Glare customer service team. The quality of service I got and the great attitude and especially Mark Busse going above-and-beyond to accommodate my time-line has impressed me. I'll be certain to bring my future business to heavyglare and you can be certain I'll highly recommend you to my network.Many Thanks -Cihan BiyikogluIssaquah, WA
Sent: Wednesday, June 18, 2008 9:58 AM I recently purchased a pair of Wiley X SG -1 sunglasses. I am very pleased with them as well as the service I received. My wife would like motorcycle riding prescription sunglasses as well.Thanks for your help ....Steve MetzWhite Hall, AR
Sent: Sunday, June 08, 2008 7:05 PMI received my glasses today. They arrived in fine shape, and I am very pleased with the quality of the workmanship. The fit and finish of the custom lenses in the Oakley Flak Jacket is great. The clarity of the optics is actually much better than my regular glasses from my optometrist in the states!! I have not been able to check the transition qualities as of yet due to conditions here in Iraq being less than ideal for outdoor "activities" today, but I will definitely let you know if I have any problems/questions.
Thank you for your help and supplying me with what promises to be a fantastic product. Jason C. WoodsLSA AnacondaBalad, Iraq
Sent: Monday, May 19, 2008 11:08 AMMark, I ordered the Rec Specs Cross Trainers with the regular high index lenses. I've had them a few weeks now and I'm very satisfied with them. The frames are heavy enough that they hide the thickness of the lenses quite well. I opted not to get the polarized lenses as I don't like how polarized lenses black out LCD displays when I'm driving or riding. All in all I'm extremely satisfied. I'll recommend your services to others who need high prescription eyewear. Michael MartensWausau, WI
Sent: Friday, May 16, 2008 9:10 AMI received my new costa's Rx sun glasses and i want to thank you for an excellent service.Muchas graciasRuben MedinaYabucoa, Puerto Rico
Sent: Thursday, May 01, 2008 11:04 AM Hi, got my prescription Arnette sunglasses yesterday and was really surprised. I ordered from you guys a few years ago (same frame) and the lenses actually stuck out at the front of the frame-- with my new ones they don't at all-- they look like regular glasses. Just wanted to say thanks and keep up the good work-- love the glasses, I will definitely be back for my next pair.Thanks again!Brendan MullenOttawa Canada
Sent: Monday, Apr 28, 2008 11:05 AMMark; Just wanted to thank you for your help. My Julbo's were waiting for me in Flagstaff. They worked out great on the river. After 20 days of blowing sand and silt and Grand Canyon minerals they we unscathed. Good choice of Super Flash Mirror.Thanks,Don GagliardiNew Hartford, CT
Sent: Thursday, April 24, 2008 5:20 PMMark, I just got the order in--thank you for getting it here so quickly!! The prescription seems to be spot on--can't wait to try 'em on the road!!!Thank you again, and best wishes, Brad PenderSchertz, TX
Sent: Thursday, April 24, 2008 12:49 PMDear Mark, I have received my SG-1 prescription sunglasses with the crimson mirror, and am absolutely delighted. They have increased my enjoyment in riding my bikes immensely. I am also delighted with the speedy service that you offer.Many many thanks.With regards Peter StecherPolegate, UK
Sent: Friday, April 18, 2008 11:40 AMMark, Thank you so much for your help on my new Wiley X (Brick) Metallic Black prescription sunglasses. I have very good near and far vision, along with first-rate peripheral vision, and excellent light exclusion; just what I need for extreme ultraviolet exposure from mountain climbing, and kayak touring, too.Best regards,
Terry SmithChicago, IL
Sent: Friday, April 18, 2008 8:19 AMI wanted you to know that I have received my sunglasses and I am very pleased at how they have turned out. I will be and already have recommended Heavyglare.com to friends. I wanted you to also know that I appreciated your personal touch as I run a company and understand the importance of that personal effort with customers.Thanks again,
Jeff HillAustin, TX
Sent: Thursday, April 17, 2008 11:34 AMHi Grant and Mark, Just to let you know that my prescription Rec Specs arrived today. I have to tell you that they are awesome! Having had high prescriptions for a long time, I know how hard it is to get decent sunglasses made up. You guys have really exceeded my expectations, and it was well worth the wait! The frames look even better than they do online, and the fitting is just perfect. Thank you so much!
If you ever need a testimonial, please don't hesitate to ask. I look forward to doing business again in the future, and will definitely be recommending you to as many people as possible in England.
Best wishes,Kesh PatelGuildford,UK
Sent: Tuesday, April 01, 2008 11:31 AMHi Grant... Got the clip-on polarized sunglasses...and they are great. Excellent product. Thanks very much for the quick delivery. I will order a prescription lens from you next time.Thanks very much...
Bill WoodsBainbridge Island, WA
Sent: Sunday, March 30, 2008 1:10 AMHi Mark - Just wanted to say thanks for all your help with the sunglasses. They arrived earlier this week & are perfect!!! Looking forward to trying them out on the ski hill & driving around in my little convertible. They look great ....thanks again!
Sent: Monday, March 17, 2008 8:54 PMI received the glasses we've been working on, and all is as expected. Thank goodness. Mark, thanks for working with me to hurry up the order, it is much appreciated. The glasses are great.William TilleyMount Vernon, WA
Sent: Monday, March 17, 2008 12:22 PMSubject: Rudy Project glasses for baseballMark, We received my sons glasses the day of a game. He went 2 for 3 at the plate with a walk, a double, a single, and a hard line drive out that was right at the second basemen who made a defensive catch. He hasn't pitched in them yet but is scheduled to pitch this Thurs. They look great, fit great, and do the job. Plus, the other players think they're really cool. Thanks for the suggestion of going with the Rudy Project Rydon. It may have saved his junior year.Gail SullivanKemp, TX
Sent: Wednesday, March 12, 2008 11:27 AMMark, I know making these glasses takes time, and I appreciate how communicative every at Heavyglare has been. Look forward to getting my order tomorrow, and to shopping with you guys again in the future.Thanks!Ky JurgensenSan Antonio, TX
Sent: Friday, March 07, 2008 3:50 PMMark, I wanted to let you know that my "impossible to do" Ray-Ban Olympia sunglasses arrived. After a few minor adjustments I went for a ride through the canyon. I can see perfectly. When I look down at my speedo on the tank it is crystal clear. The lenses are so THIN!! They said it couldn't be done. But it can!I am extremely happy with your work.Jay JelinekMission Viejo, CA
Sent: Wednesday, March 05, 2008 2:34 PM I received the glasses Monday evening. They are just what I wanted.Thank you very much for working with me on this order in a professional manner.David BomarMemphis TN
Sent: Wednesday, February 27, 2008 1:03 PMHi Mark, I received my new prescription sunglasses today and they are awesome. Thanks for all of your outstanding customer service.Best,Greg WilliamsTraverse City, MI
Sent: Wednesday, February 20, 2008 7:18 AMHi Mark, Received my Oakley Half Jackets yesterday……..Excellent!The tint is great and am very impressed with the job on the lenses. Thank you very much for all you assistance in the ordering process, everything went very smooth.Many thanks again, & I will recommend you to the locals.Richard BirtPrince Edward IslandCanada
Sent: Saturday, February 09, 2008 8:34 PMI recently received my pair of prescription Rudy Project Horus glasses. The quality and lenses are excellent - thank you!Greg TostensonFremont, CA
Sent: Tuesday, January 15, 2008 8:19 PMMark/Aila, You arranged my Sunglasses last year. It wasn't an easy process. By one of the worlds most circuitous routes I got them at Christmas after you had sent them to Minnesota for my sister who then took them to Australia while I came down from Papua New Guinea. Some route! Anyway I just wanted to say thanks for that , they are great and it wouldn't have been possible without the great service and 'can do' approach that you guys have. I will certainly be getting my next eyewear from you and will be telling all my friends about what a great service this is.Hope Christmas was goodThanks againSimon
Simon WallaceWaigani, PNG
Sent: Tuesday, January 08, 2008 12:02 AMThank You! Also, already got a pair of aviators from heavyglare.com and extremely impressed. I have a strong prescription, and you guys are the only place I could find online that combines high-quality frames, lens, and strong prescriptions. Have told others in my unit about you guys. Once again, thanks!
Andrew ErfordAPO - AE
Sent: Wednesday, December 19, 2007 6:57 AMHi Mark, I recently received my Oakley Minutes back from you and I am delighted to say, they are perfect. I wanted to thank you for a totally professional and excellent service!Best RegardsGreg McAuliffeBettystownIreland Republic of (IRELAND)
Sent: Thursday, December 06, 2007 11:51 PMI received great service from your company and just want to say thanks you all you help an support through this process.TSgt Will KelsoAPO, AE
Sent: Tuesday, December 04, 2007 10:37 AMHeavyglare, You guys are still the best in the business. I wish ever company online did business like you. You are great at letting the customer know what is going on & your products have always been top notch. This is the 5th set of sunglasses that I have purchased from you. I recommend you to everyone I know. Thanks again,Mick FryhoffFullerton, CA
Sent: Thursday, November 08, 2007 12:44 PMI received my Costa Del Mar sunglasses yesterday and absolutely love them.Before ordering from you I tried 4 local retailers and one online retailer and was told that because of my prescription that I could not get a wrap style pair of sunglasses. You have exceeded my expectations. Thanks for doing such a great job!!
Dennis MyersSalisbury, MD
Sent: Tuesday, November 06, 2007 1:33 PMAfter two weeks of vacationing and cycling in Hawaii, I wanted to thank you for your advice, help, and ultimately, the glasses. I'm really happy with everything about them – the wrap frames eliminate tearing from wind, the placement of the bifocal lines, the transition lenses. All at a negative 7 diopter – which local opticians and labs say can't be done! Thanks.
Dale Miller, Ph.D.Seattle, WA
Sent: Monday, November 05, 2007 8:02 PMI have received my new flyby's they turned out great!Thank You,Larry GreerMagnolia, TX
Sent: Friday, October 26, 2007 11:20 AMHi Mark!! I received my Shark prescription swim goggles yesterday - they are WONDERFUL!!!!! I couldn't be happier! They are going to make me so much more confident in the water when I do my triathlons. I can't thank you enough for all of your help on this!!!
Margene CandelaPhoenix, AZ
Sent: Tuesday, October 16, 2007 12:00 PMAila, Thanks for all your help with the glasses they are great. I will definitely be buying from you again.Bob MitchellIrvine, CA.
Sent: Monday, October 08, 2007 11:27 AMI just received my prescription sunglasses today and I am very satisfied. You truly do fill difficult prescriptions in popular style frames. I will be recommending Heavyglare to my friends.Thanks Mike VasquezKearney, NE
Sent: Friday, September 28, 2007 5:57 AMHi Mark. Just to let you know I got the glasses today and they are great. I particularly like the tint on the Arnette's, the same as the Eagle Vision 2, your lab has done a really good job on them.
Many thanksPaul WarbeyWest Sussex, UK
Sent: Thursday, September 13, 2007 8:44 AMHi Mark, Got my nice, new Oakley Ducati's. They're awesome ... not pitch black, which used to be my habit, but the transitions lenses work pretty well for me and I'm not bumping into things when I walk inside. True to your word, the wrap around keeps true to the prescription from nose to ear ... a dream come true. Thanks again for all your help and guidance. Now I will start saving my pennies for a Ducati Sport Classic 1000S. We move back to the States next year, and that would be a pretty nice homecoming gift to myself! Have a great weekend! Jeff PatmoreDulles, VA
Sent: Friday, September 07, 2007 4:02 AMDear Patti & Janna, Thank you very much. We have now received the Cocoons and are pleased with them. We would just like to say that we were most impressed with the wonderful customer service we received from you both.
Thanks again.Colin and Christine BullSutton Coldfield, UK
Sent: Wednesday, September 05, 2007 2:02 PMI want to thank Mark and all those that helped me get my goggles through heavyglare.com. I'll be letting others know about your service. I needed help navigating through the process, mostly because I didn't have a clue about the language on my prescription. I just got my goggles today (Uvex Eyepods) and they look good and feel good, and I can see. No really, I can see. Thank you all so much.
John MillerAlbuquerque, NM
Sent: Tuesday, August 21, 2007 8:50 AMJust wanted to thank you so much for making such nice prescription sunglasses for me! I didn't know it was possible to get such a sporty frame with my prescription in it until I found your company! I am ecstatic~ Thanks again .. great job! Elaine MontanoAugusta, GA
Sent: Friday, August 17, 2007 10:41 PMI recently placed an order for prescription lenses in an Oakley half-jacket frame. The order went through no problems, and upon arrival I was satisfied with the process.
Recently, I was tasked for a short-notice deployment to an island. I made sure to take my glasses, but was unsure how they'd hold up to the heat/humidity/sand. I am extremely surprised at how well they performed in removing the glare and allowing me to do my job without eye fatigue. They were used constantly from dusk till dawn, and even in my off-duty time. I didn't take particularly good care of them, however they've held up without a scratch through all the drops and times they've been thrown in a uniform pocket without any protection.
Thanks for a great product. I've already recommended your site to several people with prescription eyeglasses, and will continue to do so. Jon BarfieldWarrensburg, MO
Sent: Wednesday, August 15, 2007 3:23 PMHi,I received my order yesterday and I have to say I am more than satisfied. I would like to express my most sincere gratitude for your kind assistance and patience, for answering my questions and helping me out through my order process. I am so pleased and impressed by your customer service that I would like to recommend your store to my friends and fellow countrymen (Japanese and French).Thank you very much.
Jun-Ichi TakedaBussy Saint Georges, FRANCE
Sent: Thursday, August 09, 2007 10:07 AMMark,They just arrived. The lenses are perfect! Thank you for going out of your way to get them re-routed. When I need another pair, I'll be back!
Best regards,Kerry O'NeillFeura Bush, NY
Sent: Tuesday, July 31, 2007 9:54 PMGood news Mark,My new prescription goggles arrived Tuesday.I wore them while driving and they seem to be the correct prescription.Good fit too.
Thanks,Rob WarnerPitt Meadows, BC
Sent: Tuesday, July 31, 2007 6:50 PMThank you Mark, You guys are great! I will absolutely be sending more business your way.Have a great day,Dr. Paul FoxCincinnati, OH
Sent: Tuesday, July 31, 2007 12:32 PMI just wanted to say thank you for your professional service! I could not be happier with my new prescription shades. I was amazed at how fast my order was processed, the email notifications of status, and the quality that arrived. I received my Rayban shades today and they are exactly what I wanted!. Please keep my order on file as I will do business again.Many thanks!!!!
Brent MattoxWilmington, NC
Sent: Friday, July 27, 2007 6:47 AMGot the sunglasses yesterday - they're terrific! Thanks for all your trouble.And now, just to be more of a pain in the A__. Can you tell me how to order additional lenses - Rx or otherwise?Best to you all, I will certainly be recommending you to my friends and colleagues. Jonathan SugarAnn Arbor, MI
Sent: Wednesday, July 25, 2007 12:34 PMJust received the sunglasses back from you. Thanks much a fantastic customer service: you guys treated me like if I was your only one customer!!! It does not get any better than that.Philippe GeneraliScarsdale, NY
Sent: Tuesday, July 17, 2007 12:51 PMI received my prescription Oakley's today and the script is perfect! I only wish I had gotten a darker grey tint, or maybe silver mirror on the lenses. However they are great and I got them really fast! It only took a week and one day from the time I ordered til I had them on!Thanks so much for doing such a fantastic job!!Sarah SchneiderOmaha, NE
Sent: Monday, July 16, 2007 1:14 PMHi Mark, Received the oakley's today, top jobs thanks!Regards,Steve KellettBarnsley, UNITED KINGDOM
Sent: Sunday, July 15, 2007 9:44 AMMark, Thank you for your assistance with all my questions, and queries. Thanks for helping find some different sunglass styles that would work well with my prescription. I did (of course) order them and I got them on Friday. They are awesome. They work great, they look great. They are awesome. Thanks again,Dave MattersKansas City, MO
Sent: Monday, July 09, 2007 5:24 PMSubject: Thanks a millionHi Aila, This is William Tilley, I wanted to thank you again for the personal and professional handling of my wife's prescription sunglasses. The RayBan Juniors came today and they fit perfectly. Look great as well. Hats off to you and you all at SunRay. I'll be spreading your name around for sure.
Bill & Kathy TilleyMount Vernon, WA
Sent: Thursday, July 05, 2007 5:06 PM Hi, I received my order on Monday (1 day shorter than expected).Great service! I would like to thank you guys.Thanks again and I will surely recommend you.
Michael PonsSeattle, WA
Sent: Tuesday, July 03, 2007 11:53 AMHello, I received my glasses this morning!! Great job. The quality is unbelievable and the RX is right on!! Thanks for taking care of me. Great service. My son and I are looking forward to our trip. It will be the last family thing we do before he ships out.
Thanks again,Have a great holiday!Don PinardManchester, NH
Sent: Wednesday, June 27, 2007 9:55 PMMark, My Bolle Limit Rx sunglasses arrived today. As soon as I put them on, I knew that this was the best, most accurate prescription I'd ever had. My initial misgivings about ordering online have been assuaged completely.
I thank you and everyone at Sunray Optical for both great customer service (replying to every one of my many emails) and a perfectly accurate prescription for me, despite my extreme astigmatism and the wrap frames that foil so many other opticians! The lenses are perfect from left to right and top to bottom. You'll get both my wife and my future business from now on.
Sent: Saturday, June 16, 2007 9:45 PM Subject: Thank You!Having been in the customer service industry for years, I know how much you hear from difficult customers while hearing little from satisfied customers.Well, I am in the latter category and I want to thank you a million for getting my sunglasses to me so quickly. I ordered them on a Thursday with the request that they be done in less than two weeks (with anti-reflective coating) for a river trip I'm going on.Well, they came in in one week. And they are made with impeccable quality.Thank you so much. You'll all be with me on the river, blocking the rays and saving my eyes.
Mike LevinFlagstaff, AZ
Sent: Tuesday, June 12, 2007 10:25 PMSubject: Got my Shades!Hey, Mark. Thanks for helping get my prescription right. I got my glasses today and love them! Thanks for providing such a services for wrapped and sports glasses. Nobody else would touch the prescription for the frames I wanted, but they're great!Take care.
Regards,Manny AparicioChapel Hill, NC
Sent: Saturday, May 26, 2007 6:29 AMMark-- hello. I've been meaning to write, and let you all know that I rec'd the glasses, and have been using them. Bottom line-- great job. Tint works perfectly in bright sun, shade, tunnels, or riding into a parking garage. Take care.Kevin ChenailArlington, VA P.S. I appreciate the care in shipping them, to include the heavyglare case.
Sent: Tuesday, May 22, 2007 6:48 PMThank you so much! You have been very helpful-I would use your web site again-Anne Marie ArmstrongScituate, MA
Sent: Monday, May 21, 2007 6:14 PMAloha,Just wanted to say thank you for the Columbia Black Jack 8010 prescription eyeglasses I received this past Saturday. They're a great fit and look. The best looking pair this police officer from Honolulu has ever worn.
Mahalo,Officer David FoumaiHonolulu, HI
Sent: Monday, May 21, 2007 4:30 PMAila, My sunglasses arrived today, great job and I really want to thanks you for your efforts on speeding this up, hope you company does take care of you as you have to be an asset to them…Mikea
Mike AdinolfeCommerce City, CO.
Sent: Saturday, May 12, 2007 9:06 AMI received my order and I have to tell you that my Oakley's are awesome. I have never had a pair of Rx sunglasses so nice.Thanks.James StennettWarrenville, IL
Sent: Monday, May 07, 2007 6:54 AMHello, Sunglasses arrived yesterday -- killer !Thanks !Dennis JonesSIMAF / Wright-Patterson AFB, Ohio
Sent: Monday, April 30, 2007 8:53 AMGot the glasses, love them! Great service....thanks!Rick PeetsNew York, NY
Sent: Sunday, April 29, 2007 9:49 AM My new sunglasses arrived Friday, 27 Apr and they're working great... THANKS!Jeff ClaytonDuPont, WA
Sent: Friday, April 20, 2007 3:29 PMMark, What great service! I didn't officially order my glasses until Monday morning. The glasses were delivered before noon today ( Friday).The quality of the glasses is excellent. I wish I had a single vision prescription so I could have the Super blue mirror coating. Thanks again.Phil PurteeWest Chester, OH
Sent: Friday, April 13, 2007 8:46 AMThanks, Mark. I've already received my new Wiley X shades and love them. I ordered them on Sunday and got them on Wednesday. Good job!!!!Sue VannDockmaster, Oceana MarinaCarolina Beach, NC
Sent: Thursday, April 12, 2007 11:01 AMSubject: Thanks a millionDear Sir / Madam, I am informing you that my Raptor glasses that I ordered from you are absolutely perfect. They have turned out better than I had expected. The workmanship is great, they fit perfect, and for the first time in many years I am out of pain as no light or glare can penetrate through them. I was In New York recently and I wore them all the time, I was amazed at the amount of people there who past comments on them and showed an interest in there looks and design. Local people here too pass comments as to there looks etc. Now that I am pain free I have a new lease of life, so again many many thanks and please pass on my comment to the team and the people who were patient with my many e – mail questions.
Thank you and regards from Wales, Les Lacey.
Sent: Sunday, April 01, 2007 1:46 PMMark, Just a quick line to say thanks for the rayban's which eventually arrived after UK Customs held them pending payment of duty. They were great on my Everest Base Camp trip. Got back yesterday. Wore them every day. Awesome country Nepal, go there if you can. Regards,Mike NortonNewport, UK
Sent: Tuesday, March 27, 2007 8:38 AMMark, thanks for all your help with the Clic Goggles. All is well. We really appreciated your hard work and patience. We think your guys are great! ( I wish I had four more eyes so I could order some more stuff sooner!)
Fred TutmanUpper Marlboro, MD
Sent: Friday, March 16, 2007 3:34 PMI received my order today. Everything was great as usual!You guys are the best online service I have ever used.
Michael FryhoffAlta Loma, CA
Sent: Tuesday, March 13, 2007 9:00 AMI just wanted to say thank you for the quick turn around on the Spy optics and Versace Sunglasses. You guys came through in a pinch. The lenses are clear as a bell and look outstanding.
Thanks Again,Doug LennieLake Winnebago, MO
Sent: Monday, March 12, 2007 1:32 PMDear Aila, I just thought I would let you know that I really like my new cycling glasses.Mark RyavecVenice, CA
Sent: Thursday, March 08, 2007 5:17 AM Just to let you know that I've received the glasses today. The lenses work great! The frame is a little big for my face without the insert but for riding my bike they should be perfect.Thanks for your help. Regards,Simon TingaySingapore
Sent: Tuesday, January 30, 2007 3:15 PMGlasses arrived today. Great service!! Thank you. Douglas S GreenNellysford VA
Sent: Tuesday, January 30, 2007 10:23 AMI received my glasses yesterday. They where of excellent quality. I will definitely order more from your company and recommend this site to acquaintances that need Rx sunglasses. The selection you present is superior to any other company.
Best regards,Matt SumnerOcala, FL
Sent: Sunday, January 28, 2007 3:10 PMReceived my prescription order on 1/26/07. Please accept my sincere compliments. Everything was perfect. I could not be happier. Joseph HudsonLambertville, MI
Sent: Thursday, January 11, 2007 9:23 AMMr. Busse,Just wanted you to know how much I appreciate the job you folks did. The glasses are great in every way! Thanks.David RumneyHarvest, AL
Sent: Friday, January 05, 2007 3:22 PMThanks so much! My sunglasses arrived in Florida soon after I did and in plenty of time for going back to Morocco. Excellent service!Tasha Kruit
Sent: Wednesday, January 03, 2007 5:57 PMThank you so much for my new sunglasses. They are oakley's and they look fabulous. I am very pleased with them and what's more can see very well out of them too! Many thanks for the prompt and on time delivery of an excellent product. I will be recommending you to friends, so you may get more orders from New Zealand.
I couldn't get any of the local optometrists to even think about making these for me. I am now going to wear them in to town and show them!
RegardsIsobel GibsonNEW ZEALAND
Sent: Tuesday, December 12, 2006 1:42 PMMark, I love the c-wire and the transition lens is fantastic! Given I like the C-wire what style Revo's or other make do you recommend. I am probably going to get one more pair before the end of the year. I really like titanium but would consider other light weight-strong materials.
Peter ArnoldAlexandria, VA
Sent: Thursday, December 07, 2006 12:04 PMMark, I received my Arnette prescription sunglasses a week ago and just wanted to say that the quick turnaround was great. One thing I really like about them is it seems like my vision is corrected, then I'm wearing designer glasses on top. They are also the darkest tint I've ever had, and it's much appreciated on these bright winter mornings. Also curious, do you have a retail showroom in St. Paul? Just wondering since a few times a year I'm in the area and if I ever decide to pick up another pair down the line, it would be nice to see some selections in person. But again, I couldn't be more pleased with my selection now. I'm glad I ran across your site. ThanksRob BeerMoorhead MN
Sent: Monday, November 27, 2006 11:53 AMSubject: These are fantasticHi Mark, I got my new SPY sunglasses today and I wanted to let you know that these are FANTASTIC!!! Thank you so very much for all of the help.Michael QuernemoenMinneapolis, MN
Sent: Friday, November 24, 2006 2:01 PM THANK YOU FOR THE EXCELLENT SERVICE. I RECEIVED THE GLASSES TODAY, THEY ARE A CHRISTMAS GIFT FOR MY SON. I WILL HIGHLY RECOMMEND YOUR STORE TO ALL MY FRIENDS.SINCERELY, SANDRA PRITT
Sent: Saturday, November 04, 2006 1:34 AMThanks for the great selection and superb customer service!!!!!!! We will be ordering from you forever!
Sincerely,Michelle & Rudy LekarLas Vegas, NV
Sent: Friday, November 03, 2006 5:01 PM Patti, Thank you so much for the help and extra effort you put into attempting to get my order to me on short notice. I appreciate all that you have done and again thank you. The company has done a wonderful job keeping me informed of all that has been going on. Keep up the good work and I'll recommend your site to anyone.
Jonnie MillerMt. Village, CO
Sent: Sunday, October 22, 2006 4:30 PMI´m writing from Chile. I first bought a pair of sunglasses, but they turned out to be too small for me. So I wrote to Mark, and he immediately helped me with the exchange. Thank you Mark for the fantastic and efficient service I received.
Jorge RecordonVina del MarChile
Sent: Tuesday, October 17, 2006 5:47 PM Thank you for your fine product. I have used many different types of glasses, but yours is the finest I have ever used. The prescription is dead on right. I actually can see out of these sunglasses better than my regular glasses. Thank you for the quality job !!!!Ron BuschBonita Springs, FL
Sent: Tuesday, October 17, 2006 9:47 AMHi Mark. This morning I took delivery of the box with all my old glasses where you have adjusted the tints plus the new ones and I just wanted to say thank you.Everything is now as I wanted. Great to deal with youBest wishes,Paul WarbeyWest Sussex, UK
Sent: Wednesday, October 04, 2006 4:55 PMThank you Mark and Aila for all the hard work. I received my glasses on 10/3/06. I used them and the glasses are fine. I want to thank you both for helping me out. John L BrownLas Vegas, NV
Sent: Tuesday, October 03, 2006 11:34 AMHey Mark, just wanted to send a hello to you and your boss!My ray ban Daddy O's have been required equipment for going outside in Florida. Without my ray bans, I cannot see to drive or even walk around!Hope your doing great!Best Regards,Marc CohenGlen Cove, NY
Sent: Monday, October 02, 2006 8:23 AMMark, I'm the guy (BMW R1100RS, K1200LT) who stopped in your store this past July to have you help me with goggles - you suggested the Panoptx Raptor CVs. This past weekend was the first chance I had to use them for an extended ride and they worked out very well! The reduced peripheral vision (as compared with my ordinary glasses) takes some getting used to, but I really like the wind protection they provide and the lens color is perfect. Thanks for all the time you spent with me. Most places wouldn't even take an order with my prescription, let alone give me the personal attention you gave me, and from an experienced rider to boot! Safe riding... Wally GingerichShaker Heights, OH
Sent: Wednesday, September 20, 2006 9:59 AMThanks again Mark, I've placed the order. You and your company have been a real pleasure to work with, again. I took the liberty of placing an order for another pair of sunglasses on the lens replacement order. I trust that it will not be a problem.
You guys are the best!!JOE WHARTONVIRGINIA BEACH, VA
Sent: Monday, September 18, 2006 11:26 AMHello Mark, Just a quick note to say thank you for the fantastic and efficient service I received in repairing my sunglasses. It's much appreciated.
Many thanks,Geoff MilesGoodyear, AZ
Sent: Tuesday, September 05, 2006 5:03 PMMy sunglasses arrived today. Thank you for returning them so quickly. They are just what I wanted.Candace GroomsSpringboro, OH
Sent: Monday, September 04, 2006 10:02 AMDear HeavyGlare:I received my wiley x sunglasses today, in Kuwait. Thank you for getting my order to me. We had a sand storm today, and I was very glad I had them.Great job, you'll be hearing from me again, I am sure.Sincerely,SPC Daniel Cruz1/221 CAV, A Troop
Sent: Wednesday, August 23, 2006 1:49 PMSubject: Re: Flex2Fit Adjustable TemplesTHANKS SO MUCH! The simple instructions on how to adjust the temples were exactly what I needed. It worked! The process worked great. A little timid at first, but then felt more confident as I was told the temples were "pretty strong" with every Vistana order. Or, maybe it's just me!
Your quick response & helpful info was GREATLY appreciated.Eunice CiraTempe, AZ
Sent: Thursday, August 19, 2006 4:37 AMMy sunglasses have arrived safe and sound. Many thanks to you all.Nicholas TriggWest Sussex ENGLAND, UK
Sent: Thursday, August 18, 2006 7:49 PM Thanks for the information and I appreciate the help. I was originally going to go thru Lenscrafters but got a recommendation from a friend about you all. Glad I ordered with Heavyglare.thanks
Joe AnzivinoLas Cruces, NM 88011
Sent: Thursday, August 10, 2006 7:34 PMAt the end of last week I ordered a set of Cocoons from one of your competitors online. I had already been to your site, but you and the competitor were selling the item at the same price, but they were including several freebies along with the order, so I ordered from them. Two days later I received a reply to my order that said they were out of stock and would be shipping my order out sometime in the next two weeks. This is Las Vegas in the summer; I don't have 2 weeks to wait for sunglasses. I wrote to them to cancel my order and immediately came to your site to order the sunglasses.
On 8/7/06 I placed the order, on 8/8/06 I received a delivery confirmation, and today on 8/10/06 had the sunglasses waiting for me in my mailbox. I just wanted to give you a big thanks for the service and speed of delivery. I'll definitely be doing business with you again soon.
Sincerely,Peter DimasLas Vegas, NV
Sent: Thursday, August 10, 2006 3:39 PMMark, Thanks for your efforts and your prompt response. I normally don't heed customer testimonials, but I ultimately ordered my sunglasses from your website because of the high marks you received in customer satisfaction on a couple of consumer web pages. From my experience to this point, these positive reviews are well warranted.Thanks,Jim ZinkDavis, CA
Sent: Monday, August 07, 2006 10:03 AM I just wanted to write and let you know how much I love the new Rx sunglasses I bought from you. I ordered the Julbo Sherpa sunglasses with brown tint lenses. They are fantastic! I asked about getting extra dark tint and sure enough they were dark. For someone with eye troubles, they were just perfect. Thanks again for the great service and great glasses!Sincerely,Jerome D. BeaudetteCalumet, MI
Sent: Thursday, August 03, 2006 8:08 AMThank you very much for your assistance. I found your website very well organized and easy to use, and you and the employee with whom I interacted have been very helpful. I plan on buying from heavyglare.com in the future, and I've already recommended the website to friends.
Sincerely,AnonymousAnn Arbor, MI
Sent: Wednesday, August 02, 2006 12:16 PMBuying glasses from your site was easier than getting the prescription from my doctor!! Thanks!!!Robert EubanksCanby, OR
Sent: Wednesday, August 02, 2006 9:36 AM Subject: Thank YouJust wanted to let you know how pleased I am with my recent order with your company. I order 2 pairs of Cocoons sunglasses on Sunday, and received them this morning in the mail. WOW. I first learn of these glasses at a motorcycle rally (Americade @ Lake George NY).Thank you again for such a quick response to my order!
Robert ReecksRiverhead NY 11901
Sent: Wednesday, July 26, 2006 9:30 AMMark, Thank you so much for taking care of my order. You made my doing business with your company and very good experience. Please pass this on to your supervisor. I want them to know what a good employee they have. Diane HillNew Providence, NJ
Sent: Wednesday, June 21, 2006 12:24 PMSubject: Your company is great!I found your web-site because I was searching for a pair of Clic goggles that I'd seen in the Sky Mall catalog during a recent flight. I ordered them through your web-site.I found the ease of using your website outstanding. Your price was the best and free shipping made it even better. I used the goggles while boating at the Colorado river and they were outstanding. My husband wanted a pair too, so I ordered them yesterday with a pair of sun glasses for me. You have the best ordering system I have ever used and the follow-up email with your tracking links is genius. You have the largest selection of sun glasses and goggles that I have ever found and you also carry the smaller sizes that I need, which is much better than the Sun Glass Hut or other similar places. Thanks for making my sunglass/goggle purchase easy and money-saving, Alicia BlankenshipUpland, CA
Sent: Saturday, June 17, 2006 9:19 AMThank you so much,Just rec'd the 222's. They came out truly awesome.Sent in a pair of New Vintage Ray-Ban Balorama's and will be sending in a pair of New Vintage Arnette Raven's next.My highest recommendations, testimonials, and thanks,
Mike ErnstSun Valley, CA
On 2006-06-14 04:13:01, Customer (Through Order Status Page) said:I received my order thank you very much, I am happy with your services. I will be ordering more in the future.Ryan H GordonSalem,OR
Sent: Wednesday, June 07, 2006 3:55 AMThank you for your assistance over the phone yesterday. I appreciate being able to get help in these times of press another number. My last order was processed swiftly and exactly as I ordered it. You may be assured that I will recommend your services to others.
Again thanksPatrick O'DonnellRadcliff, KY
Sent: Tuesday, June 06, 2006 9:54 AMGot the Ray Ban's in the mail yesterday. They are just what the Doctor ordered, I wore them to work this morning and they are great. I wanted to thank you for turning my order around so quickly so I would have the glasses for my vacation. It is good that you enclosed some extra business cards in the packaging because I am going to recommend you to my friends. Again, thank you, James D. Loomis, P.E.Vacaville, CA
Sent: Monday, June 05, 2006 2:29 PMI just wanted to drop you a note to let y'all know how much I truly like the Smith prescription sunglasses and will recommend anyone in need of a pair to check heavy glare out first.
Thanks again,Brad HawkinsNashville, TN
Sent: Sunday, May 28, 2006 3:15 PMHad the sunglasses for a couple weeks. They are excellent for riding the motorcycle! I could not be happier. Thanks again.
John DurakoTucson, Az.
On 2006-05-18 22:43:45 Customer (Through Order Status Page) said:Hello: No question, just damn that's some fast service! y'all rock. can't wait to get the specs. Thank You...Tony
Anton GraefLeesburg, FL
Sent: Thursday, May 18, 2006 10:23 PMI recently purchased and received the Eye Armor Over Prescription Safety Eyewear and love them. They are very nicely constructed and I am looking forward to use them for pistol shooting. As a matter of fact, I was so well pleased with them, I ordered a pair for my husband this evening.Thank you for your prompt attention in sending my Eyewear.
Rita DeereEvansville, IN
Sent: Tuesday, May 09, 2006 4:52 PMI appreciate you great customer service. I definitely will recommend your website to others!Have a great day!Sandy KimCarrboro, NC
Sent: Friday, May 05, 2006 2:52 PMIncredible job on my sunglasses!! I'd be glad to do business again w/ your company. Thanks for providing a superior product and level of service.Thanks again & till next time-Todd CejkaJacksonville, FL
Sent: Wednesday, May 03, 2006 3:50 PMPlaced a prescription sunglass order Monday, have them in my hands 10:00 am Wed. I paid for premium delivery, but that was faster than I thought possible. Thanks.As someone who has always found prescription sunglass hunting a pain because everything I wanted they couldn't fill a prescription for, you have a great service.
Douglas E. EvilsizorRehoboth, NM
Sent: Thursday, April 27, 2006 11:03 AMHi Mo, my glasses arrived safely in Switzerland. Thanks for your great service!Best regards,Philippe KropfZurich Switzerland
Sent: Monday, April 24, 2006 4:00 PM Mo, Thank you very much. I like the first set that arrived. You guys do great work. I will pass your contact info to the other Soldiers I meet in Iraq.
LTC Sanborn, CommanderHunter AAF, GA
Sent: Thursday, April 20, 2006 1:52 PMI was a little skeptical about ordering prescription sunglasses online. Much to my surprise, when I received my glasses in the mail I was amazed. You have made a customer for life.William LyleMount Juliet, TN
Sent: Friday, April 07, 2006 11:53 AM I got the replacement earpieces yesterday ...thank you so much, you guys are awesome! I just passed the url for your website to a friend of mine. I showed him my sunglasses yesterday and he was amazed that you can get wrap-around lenses in prescription. he happens to be the head of the Arizona DPS (highway patrol), you might get some good business out of him and his officers, I sure hope so. fyi: I even ordered another pair (aviators) from you this week!
Thanks again, I have some riding (harley) plans for the weekend and it's great to have my glasses in shape again!
David RojkoPrescott, AZ
Sent: Friday, April 07, 2006 10:01 AMHELLO, MATT SANCHEZ HERE. I RECEIVED MY SUNGLASSES ON WEDNESDAY. AND ALL I CAN SAY IS ONE WORD, !PERFECT!
I HAD MY DOUBTS ABOUT PRESCRIPTION SUN-GLASSES AND HOW THEY WOULD BE VERSUS MY "NORMAL GLASSES" WELL THANK YOU FOR MAKING THE EXPERIENCE GREAT. I WILL DEFINITELY BE RETURNING WHEN I DECIDE TO GET ANOTHER PAIR. THEY ARE WELL WORTH THE MONEY. THANK YOU AGAIN FOR DOING EVERYTHING PERFECT AND FOR HAVING GREAT CUSTOMER SERVICE THE COUPLE OF TIMES I CALLED WITH QUESTIONS.
MATT SANCHEZLA HABRA, CA
Sent: Tuesday, April 04, 2006 1:56 PMHi, I'd like to tell you, your customer service is great. I had an earpiece on my body-spec shades break and someone there arranged to have a new pair sent right out to me, that's just outstanding. In return, I've given the address for your website to a co-worker, he's about to place an order. Plus ...I'm about to order another pair myself. Thanks again for your quick response to my broken earpiece.
Sent: Monday, April 03, 2006 9:52 AMSubject: UPDATE!
Thank you very much. And I'm still amazed at the speed of your processing and delivery.
AND, regarding Cocoon quality versus FitOver's, my neighbor showed up Saturday evening with my "lost" Fit-Over's -- I had left them at his house. I had a sporting event to work yesterday, so I took both the new Cocoons and the worn-in FitOver's with me. It took about two minutes to decide the FitOver's were going into the spare drawer. The Cocoons are more comfortable and of better material quality. Can't beat a side-by-side comparison.
Bob FiegelKissimmee, FL
Sent: Saturday, April 01, 2006 1:46 PM
Wow!!!Lost my old FitOver's on Thursday, so I placed an order for Cocoons.They arrived TODAY, Saturday!I wasn't expecting them until next week, so it's a pleasant surprise, to say the least! Good timing, too; I have an outdoor sporting event tomorrow.Also, I like the fit and feel of the Cocoons much better than the FitOver's.Again, thank you for the prompt (and free!) shipment. I'm very impressed.
Sent: Wednesday, March 29, 2006 5:32 PMHi, I just received my new prescription sunglasses from you guys and I am soooooooooooo happy!!!! Thanks!!!!!!!!!!!!!!!! Peace,Joanna LugeFort Lauderdale, FL
Sent: Tuesday, March 28, 2006 7:37 AMPlease pass along a special "thank you" to Mo in customer service. He was most helpful, and I am very appreciative. I am very pleased with my glasses, which I used on a fishing trip last weekend, and the excellent service I received. Thanks again, and I am recommending you to all my friends.John HollidayShepherdstown, WV
Sent: Sunday, March 26, 2006 9:36 AMI pretty much stay on the post here in my deployment to Iraq, but when mission requires my service as a medic, all my gear have to be in top shape and ready to go. Part of that equipment contains my issued prescription tactical sunglasses. I just wanted to say that your company has helped me in getting an extra pair of prescription sunglasses that I can wear casually around and help keep the other pair mission-ready. Your company is truly supporting the troops.Thank You!
SPC Benson R Ray Jr101st Airborne Division (Air Assault)APO, AE
Sent: Wednesday, March 22, 2006 6:25 PMJust returned from ski trip to Aspen. The glasses worked just great. Thx very much.Jeff ShoenerPennington, NJ
Sent: Monday, March 20, 2006 2:24 PMJust got my new prescription Rayban Outdoorsman sunglasses and they fit perfectly...great job !!
John AllenBarrington, IL
Sent: Tuesday, March 14, 2006 4:44 AMTo Sunray Optical: I am a civilian contractor in Iraq and wanted to let you know that my order has been received in a record breaking 6 days. I ordered the Wiley X 5 lens package with case. The glasses are wonderful and the speed in which my order was received was even better. I just wanted to say thank you.
Jed BowenAPO AE 09393
Sent: Thursday, March 09, 2006 11:55 PM Subject: RE: safety goggles for my soldierMark, You are awesome! Dave let me know he is going out on another mission—I guess that is what his group does. Somehow I can't quite grasp the reality of it, but I continue to pray and do whatever is possible to keep him safe. Your help is more appreciated than you will ever know and I shall be in your debt forever. He is happy to hear his goggles are on their way. He will let me know when they arrive and I will be sure to let you know what a difference they have made in the war effort! Sounds funny, but in truth, you are right there on the front, helping whatever cause we are supporting. Thanks again for your kindness and support. This mother is grateful to have learned about Sunray Optical Inc.Please keep up the good work. Your success is in my prayers as well. Marlene SchafferPortland, OR
Sent: Monday, February 27, 2006 2:09 AMJust wanted to say my goggles have arrived and are great!Very pleased with the whole transaction!
Thanks againVanessa ThomsonDrummoyne, NSW Australia
Sent: Wednesday, February 22, 2006 11:02 AMMark – I'm writing to thank you for the excellent customer service you provided when I purchased my prescription shades. I have been using them for the past three weeks and I must say they are superlative! I had doubts given the many rejections from other lens makers. I am completely satisfied with the finished product. I have been asked by my fellow cyclist about my shades. I make sure to highly recommend Sunray Optical at every opportunity. Thanks again! Dean AragozaSan Diego, CA
Sent: Thursday, February 09, 2006 9:13 AM Mark, Got your messages but have been super busy. Before I even comment on the glasses: I can't tell you how refreshing it is to witness the kind of customer service & follow up that leaves an indelible impression in the customer's mind. That little bit extra is a step many companies are neglecting or cutting back on & it's not lost on the customer. Keep it up and you'll gain a loyal base.The glasses are perfect. Much better fit & finish than larger places I have used. Shipped & packaged great.FramesDirect's loss is HeavyGlare's gain. Superior product. Superior service.I wish you guys the best. You deserve it. Keep it up & you'll kick a**. Stuart GoulterWatertown, MA
Sent: Tuesday, February 07, 2006 8:19 AMI ordered my Cocoon sunglasses Friday, Feb 3. I got them Monday, Feb 6. Great service!I am amazed and thankful. Thanks a bunch. Mike KnepleyEvergreen, CO
Sent: Thursday, January 19, 2006 6:13 PMThanks Mo, Order is here. I'll refer you guys to my friend in Central America, who is a die hard Revo guy. Frankly, I don't know why, but your customer service was heads above everyone else. Please don't lose that. It's a wonderful thing in this absurd automated world. Jeff HershkowitzIncline Village, NV
Sent: Wednesday, January 11, 2006 2:11 PMMy sunglasses arrived yesterday. Thanks so much for taking the time to help me find the right pair. Thanks also to the guys who jump started my car! Tasha KruitSaint Paul, MN
Sent: Monday, January 09, 2006 3:39 PMThank you for getting my shades to be before my trip to Thailand. Even with the holiday delay with Oakley you guys were able to get the shades to me. Especially thanks to MO. Peter PiekLas Vegas, NV
Sent: Saturday, December 17, 2005 1:22 PM Subject: My Hero "Mo"Yo! My main cool shades guy. Thanks for you kind consideration - glasses arrived right on time. Have a great Christmas and the best new year ever.
Art Butterfield, DVM, PhDBig Bay, MI
Sent: Thursday, November 10, 2005 1:58 PM I received my order this morning, as promised, and I couldn't possibly behappier with the quality, style, price, and service I received during myentire transaction. Thank you so much for your services. You will berecommended to my family and friends.
Best regards,Kristine De MartinoStaten Island, NY
Sent: Thursday, November 10, 2005 9:07 AMI am extremely satisfied with my Wiley X Romer II's that I purchased through your company. I am a military pilot, and it is not easy to find good prescription eyewear. I would not hesitate to highly recommend your company to anyone interested in a great pair of prescription sunglasses.
Jason BartonEnid, OK
Sent: Thursday, November 03, 2005 10:27 AM I can't tell you how happy I am to have found an eyewear company that can provide me with so many options for sunglasses. My new sunglasses are awesome. I've already passed your company info. to every one of my friends and family members that feel plagued by prescription eyewear. Thank you - you have a dedicated customer.
Joel FouserAlbuquerque, NM
Sent: Friday, October 28, 2005 5:11 PM I purchased a pair of Nike sun glasses from your company last year. At the time Moleek DuPree was extremely helpful in my transaction; I hoped it was not an isolated case of excellent service. Indeed it was not, a month or so ago a lens broke. I spoke with Mark Busse regarding replacement. He told me to send it back for warranty evaluation. I happened to be visiting St Paul the following week and brought in the sun glasses in person. Your technician was very helpful and within 10 days I had my replacement glasses back at my home in California. You have excellent employees and a great web store front. It is a pleasure doing business with you! Thanks,Stephan KarczagNorth Ridge, CA
Sent: Friday, October 07, 2005 5:24 AM I received my new glasses and have been wearing them about 2 weeks.I LOVE THEM!!!Thanks for the additional help with making me comfortable and pleased with my purchase.HeavyGlare is one of the few companies left that still know the meaning of "Customer Service" Thanks for everything,Patrick MillerManchester, MD
Sent: Wednesday, October 05, 2005 1:58 PM I wanted to send you an email and tell you how very happy I am with my order of Ray Ban prescription sunglasses.
When I first tried to get the frames (Daddy-O Ray Ban), I went to a local lens store, and they told me, oh no ... it was not possible to get that prescription in those frames.
Well, I am very persistent and decided someone, somewhere had to be able to make the sunglasses I wanted in the frame I wanted.
I found Heavyglare in an online search, I own a web site also, for Horse Racing, so I tend to think of myself as Internet savvy.
I phoned up the order # and spoke to Mark. He was very articulate and enthusiastic, and told me he could have a great pair of sunglasses made for me and that Pearle(the local lens place) might not have had the same equipment required to attempt my correction and make the lenses size fit in the frames.
I like Mark, I think he really did a good job, and gave me a lot of options and choices and told me your company could make the glasses. I felt good after talking to him.
About 1 week later, Graham emailed me to let me know about the glasses being ready, but that he noticed on his own that the lens maker had not correctly tinted my lenses blue, and did I want to keep them Silver or have them corrected.
His sincerity and attention to details saved me from having the wrong glasses.
My house was just sold in NY, and I am about to literally leave NY in days, and I told Graham, I did understand about the lenses and did not want to be upset, but that I would be leaving soon and would not be able to get my glasses if I could not have them by a certain date.
Well, Graham kept me updated and told me he would make sure I had my glasses before I left.
He kept his word, I just received my Ray Ban Daddy O sunglasses today, and I have them for my drive and for the intense Florida Sunshine.
Thank you so much for a great job, and a pleasant staff of people.
I will be sure to order from Heavyglare in the future when I need new Sunglasses or I just want to get something new and different.
Best Regards,Marc CohenGlen Cove, NY
Sent: Friday, September 30, 2005 8:54 AM I just wanted to thank you for the pair of Wiley X glasses you made for me. I have always been told that my prescription was too great for glasses such as Wiley X. You proved them wrong. I received them the other day here in Iraq and they have already been put to good use. You have a new long term customer. Again thanks for the glasses and great service.
MAJ, Dustin M. StarbuckXO, CMATT / AL Kasik Iraq
Sent: Wednesday, September 14, 2005 4:28 PMJust wanted you to know the new Rudy Project Perception golf glasses work great! When I left your shop I went to a fund razing tournament which my team won with a score of -13 under par. I swore I could see all the lines on the greens.
Ken McAdamEden Prairie, MN
Sent: Wednesday, September 21, 2005 4:57 PMI just received my prescription sunglasses today! Thank you very much for the prompt service.... The package got delayed at Customs, however, it still only took 10 business daysfor the it to get here. I'm very happy with the job you folks did at Heavyglare.com!Thanks again taking care of my order and have a great week!
Kevin LeeWinnipeg, MB
Sent: Thursday, September 15, 2005 5:38 PMJust wanted to drop you a little note to say first Thank You for prescription sunglasses I ordered. Second wanted to say that your company by far is the best online company for ordering sunglasses. I have ordered from a few others and they do not compare to your service. I don't recall to whom I spoke with but somebody called me to make sure my order was correct and was very courteous over the phone. I just received my glasses today. They arrived in nicely packed and on time.
Once again thank you, I will definitely do business with you again. I have referred a few family and friends to your site, hope you do a lot of business with them.
Sincerely,Gene VargasSolana Beach, CA
Sent: Tuesday, September 13, 2005 8:31 PMHi there – I am a recent customer of yours and wanted to give you some feedback on the wonderful experience.
I ordered a pair of sunglasses from your store back in early August and wanted to let you know I had the most seamless sales/delivery experience I have ever had online. I needed the sunglasses within a matter of days to play in a national softball tourney in San Diego and had just canceled my order from another online store because they didn't have it on order and couldn't get them to me in time.
To be fair, the experience may have something to do with the fact that I live in Minneapolis, but thought you deserved the kudos regardless. I ordered these sunglasses online from your store, but didn't bother to even look at where you are located. I got a call from the office saying they had trouble getting my CC info from the web, which I then gave. I then got another phone call the same day from Graham telling me that he lives just a couple blocks from me and wondering if I wanted him to drop these off on his way home from work so I wouldn't have 'next day' shipping charges.
Now I have heard stories of this kind of customer service in the past that are far and few between, but never have I had anyone offer to drop a purchase off, and in effect, never had this experience myself. I personally manage 30 direct reports at a software development company and I try daily to instill this type of motivation and genuine care for our clients for the people that report to me, but I have to say I'm very impressed at the dedication and general "just being a nice guy" this employee of yours was/is.
I will highly recommend your store to friends and colleagues.
Tracy JohnsonMinneapolis, MN
Sent: Monday, September 12, 2005 9:49 AMI recently purchased a pair of prescription Spy Sunglasses from you.I am writing to let you know that I am absolutely in love with them. I have never before had a pair of prescription sunglasses and these are just perfect.Also, thank you so much for the exceptional service that I received.Things could not have gone smoother ordering these sunglasses.I am a very satisfied customer!Thanks again for everything.
Jill MacLarenEast Stroudsburg, PA
Sent: Friday, September 09, 2005 9:44 AMAfter my latest visit to my local optometrist, I stated that I wanted a good pair of sunglasses along with my regular glasses. The optician there suggested that I get the Nike GDO Squares with the ML lenses. I liked the look and ordered them. Two weeks later, I received them but couldn't hardly see out of them at all. I returned them and two weeks later, they came back. Still I couldn't see properly out of them after wasting a month. I had to settle for my "usual" 6-base wire frame models like I have had to do for years now. (Diopters -6.50 in both eyes). I was really bummed as I wanted a nice pair of wraps that normal people get to wear.
That's when I found HeavyGlare.com on the internet. Mo was very helpful in selecting a frame and lens that was right for me. He suggested the Rudy Project Heritage frame. When I received them (which was within two weeks with the colored mirror coating...and just in time for a long camping trip), lo and behold, I could actually see clearly through them and they looked great. I was so happy I immediately ordered another pair of sunglasses. Those too arrived in one week with the same excellent result. Thank you Mo! You have been very helpful and patient with me. I just want to let your boss Grant, know what a valued optician he has.
I highly recommend HeavyGlare and SunRay Optical. They really do care about their customer's satisfaction. Now I'm just thinking of what I want next. ;-)
Sunglass Junkie,Dave AndrewsHolbrook, AZ
Sent: Monday, August 29, 2005 9:15 PMHello Grant,I just wanted to write you a quick thank you. I normally don't do this kind of thing as we are all busy little bees nowadays scratching and clawing to get things done in a timely fashion. It only seems we take the time to write letters when there was a problem or wrong doing instead of great service. That is basically why I am writing to you today – to show my appreciation for a job well done. I had been looking all over for the pair of Ray-Ban Curve sunglasses for several days, in fact I had placed orders for other pairs with several other companies only for them to call and say that they were out of stock. You were my saving grace and last hope. I was flying out of town and had my old Ray-Ban Karmas stolen from me right before I was to flight out. You came to the rescue and not only did you have them in stock and get them to me the next day but actually were LESS EXPENSIVE than your competition for the same pair! I felt you went above and beyond the call of duty and to see that you were the owner only makes me feel that much better. Keep up the great work buddy, you will continue to thrive with that kind of customer service and attention to your clients. If I am in the need of another pair there is only one place I am going to go from here on out. Thanks again for your superior work Grant!
Best Regards,Jerry GipsonCorona, CA
Sent: Saturday, August 20, 2005 7:36 AMI recently contacted HeavyGlare having been referred by Wiley X. I was looking for a pair of glasses for my medium astigmatism. While struggling to choose a pair of glasses from your wide selection, Mark Busse became involved. We traded several emails as I worked towards a decision and ultimately Mark was able to steer me towards a different pair of glasses that will suit my needs much better. I am a turret gunner currently on tour in Iraq. In addition to answering the 6 or 7 emails that I sent, Mark contacted my optician to get my pupilary distance, a piece of information that I didn't have when I initially placed my order.
I just wanted to pass on my appreciation of Mark, working on behalf of HeavyGlare, who put a lot of effort into making sure I got the right product and was able to make an informed decision. I look forward to receiving my new glasses.
Thank you for your time,SFC Mike Kent306th MP BnAbu Ghraib APO, 09342
Freedom is not a guarantee. We have to fight for it every day!
Wednesday, August 10, 2005 6:25 AMMy sunnies arrived today, delayed a few days thanks to UK post office. What can I say, they're great, I'm really pleased. Especially as even with UK taxes they're still around £100 cheaper than UK highstreet opticians.Now all I need is for the sun to come out.Thanks for your help!Walt BuchanYORK - UNITED KINGDOM
Monday, July 25, 2005 10:58 AMI have called your company 3 times and each time the service I received was excellent!Thank You,Kim IrmscherFort Wayne, IN
Thursday, July 21, 2005 12:09 PMSubject: RE: Sunglass Case RequestThank you so much for your prompt service! I got the case yesterday. I will certainly use your company again and recommend it!
Rachel LorenzettiBellingham, MA
Wednesday, July 13, 2005 1:46 AMI used my new prescription motorcycle goggles for the first time yesterday and they are the best accessory I ever bought for riding!Truly fantastic improvement.Thanks,Greg RosenmerkelAPO AE
Friday, July 08, 2005 2:20 PMSubject: great news>>Hello - I just had to drop you a note to say how happy I am with the glasses. They came about an hour ago. I checked them over, put them on and they're so comfortable I feel like I've been wearing them all my life!!
Thursday, June 30, 2005 5:07 PMJust a fast note to let you know that your shipment for my prescription sunglasses arrived exactly in the time frame you outlined when I placed the order. Thank you very much.
Evelyn Holtan - Iowa
Friday, June 10, 2005 2:25 PMGraham,Thanks allot. It's nice to know there's still people out there who know about customer service and keeping them informed. Qualities of that sort often lead to commendations placed to managers and repeat business. Thank you, and have a great day.
A1C Benjamin J. Schneider, USAUSAFE Germany
I received my Bolle Canebrake prescription sunglasses today and I am very pleased. Thank you for all of the assistance that was provided to me - my experience with your company was excellent. Initially, I was somewhat apprehensive in ordering prescription sunglasses on-line, but dealing with your company and the end result was most rewarding. You now have a customer who will return to you in the future, and I will certainly pass the word around of my good experience.
Ron StanleyAylett, VA
Just wanted to let you guys know I received Peppers Compass sunglasses today and I am very pleased with them. Script is very accurate and they look great. Hopefully I will not lose this pair at the river, but if I do , I will certainly give you guys a shout.
Fritz HockerAustin , TX
Hello, Received by new pair of prescriptions sunglasses today. I must say, they are even better than I thought they would be! I am very pleased and I would like to thank you for the following: Superb customer service! Great Price! The best selection ! A much better alternative to Lens Crafter, Pearle Vision, etc. Good quality frames! The prescription lenses are perfect! Warp speed Shipping... free!!! (Received glasses within 7 business days of order!) Lets see...Did I leave anything out.....Oh yes, I will definitely order from you guys again!!
U.S. that believe in customer service.
SPC Edward CallowayE Troop 108 Cav (1st PLT)
I just wanted to send my numerous thanks for a wonderful experience! I hadn't been riding my motorcycle at night because I couldn't wear my eyeglasses without the fear of them blowing off so I ordered the Wiley-X CQC goggle with a prescription insert. I did not expect them for another 2 weeks so when I headed out for a ride today with my boyfriend and I noticed a box on my step I was very surprised to see my goggles!
You have outstanding customer service!! I love them, they work wonderfully and Mo, you were a pleasure to work with on this!! I also had ordered a pair for my boyfriend and he likes them as well! You have terrific customer service and I will recommend you to my friends!
Thanks Again!Marti JohansenNorth Liberty, IA
I purchased a pair of the lenses and eye cups for a pair of Wiley X SG-1 sunglasses from your store about 8 months ago when I was in the desert. I was a soldier that was deployed to Iraq and I have what you may call a unique prescription for glasses.
Your company was the only company that help me. Thanks to you I was able to sport my Wiley X Glasses through a tough time in my life. They also help me when I needed to travel up and down some dangerous routes while transporting supplies from base to base. Again I want to thank your company for the prescription lenses. However, when I was in a move I misplaced my glasses and seem to have lost them back in Iraq.
I am now back in the states but I still want to get another pair of the lenses. I remember the lenses were about $100 and the eyecups were something like $15. I will email you my prescription like before and get you to send me another pair of the lenses for the Wiley X SG-1 glasses.
Joseph Marsh 3647th Maint CoVaARNG
Thank You,Jim FoxAuburn, PA
I wanted to thank you for providing amazing customer service to your clients. I worked with one of your reps, Chad, who was incredibly concise and helpful in assisting me with my purchase. He was able to meet all of my specifications and certainly was able to sell me on more than one pair!
Thanks again!Cynthia HouRumson, NJ
I shipped out so fast earlier this year, that I didn't get a chance to thank you for the awesome job you did on my RayBan prescription sunglasses. You turned the order around in just a few days, and overnighted the glasses to me in time for me to get them before we loaded the C5 for a Middle Eastern destination.
You made a pair of glasses my local doctors said was impossible - and you did it fast. Eight months into this deployment, and they are standing up to the salt spray and abuse on the boats, as well as the desert sand in the air...and they still look cool! The best pair of sunglasses I've ever had.
Thanks a bunch!Mike BraggKing George, VA
You may remember me as CPT Dennis L. You guys made sure that I got my stuff by sending it to FT. Campbell to ensure I had them in time for deployment. I like to reward good customer service, so I have been telling everyone I know to use your company. Thanks again.
To further reward good customer service, I am had attached is a spreadsheet of prescriptions that we need for our guys. We will need them for the SG-1s. You guys will provide the eye cups as well. We will need 1 set of clear and smoke. Let me know if you have any questions. MAJ Dennis L.US Army
Combat Proven! -I serve in the United States Marines. The Wiley X SG-1's are the best eye protection and proven in the worst conditions imaginable. I have served 20 years in the Marines and have never had eye protection that was this versatile. Inter-changable arms, straps and lenses all in one package. Wind, Sun and Sand....it doesn't matter, 120 degree heat of the Iraqi desert to the frozen mountains of Korea, these are the best!
Alan JonesOceanside, California
I am a cop and a firearms instructor. In addition to that I wear prescription glasses. I have tried clip-on sunglasses and they were uncomfortable. I found the web site and decided to make the investment. These glasses are worth every red cent! They fit great and look great. You can run in them, sweat in them, and even FIGHT in them. If for whatever reason these glasses break I would replace them immediately. Ordering was easy, got my prescription from my doctor and made the phone call. Had my glasses in one week, great service!!
Bryan McReeBCSO Cop Network – Police Training
I want to thank you and your staff for your professionalism and the simplicity of your customer service and site. I received my new Killer Loop glasses this past week and their is not enough kind words in the English language for me to describe your site and business. I am already recommending you to everyone in town that I see in the market for new glasses.
Chris AhringOwensville, Missouri
I recently returned from Iraq wounded. My face received shrapnel to the left side froahoom a Rocket Propelled Grenade blast. My eyes were untouched because I was wearing my Wiley X SG-1 goggles. I am now home in the states to recuperate from my injuries. I plan on buying another pair before I go back to Iraq . Please let your employees know that your product is wonderful and saved this Army soldiers eye sight.
Sincerely,Robert W. Oxford
I received my Wiley X SG-1 Transitional grey glasses/ goggles on Saturday as my friend returned from his trip, and I was a bit scared as I tried on the glasses and they are a bit wide for my face, they are much more tight when I wear them with the elastic band. As well the day was very cloudy and I didn't´t see the darkening of the lenses until the next day when it was sunny, I must admit I am still amazed of the quality of your product, I am really happy, I can even read my speedometer !!! I want to thank you for your patience and help, for that is something you do not find everyday. If I will need the darker lenses I will contact you.
Thank you again.Tomas BalasiMiami, FL
The corrected prescription sunglasses arrived just fine, and I have field tested them—I can read as well as see distance with the grey, polarized, no-line bifocal lens. Please know how much I have appreciated the excellent service your people have provided, especially Chad and Grant. Their prompt and courteous responses made this whole internet order very satisfactory.
I fly several times a month and find the sunglasses very helpful both in the air, and even indoors. The lens coating as well as frame allow my glare-sensitive eyes to really open up.
I will gladly recommend SunRay Optical to anyone who is looking for quality prescription sunglasses.Thanks again for superb customer service.
Bob SwopeBristol Bay Area Health Corporation
I received the Romer II glasses yesterday and they look just GREAT!! I will be sending them off to my son in Iraq today with a bunch of other goodies.
THANK YOU SO MUCH for such a quick order completion and delivery!! All of you are such a blessing and I know I will be talking to you in the future! As long as my son is deployed, you KNOW we will be needing good optical wear!!!
Have a wonderful day!!Many blessings,
Cheryl DumasDallas, TX
I recently purchased a pair of Wiley X XL-1 with prescription. I have been using them for motorcycling for about 2 weeks now, and I have to say I love them. What I am most happy about was the prescription was right on, and crystal clear on the first day. The regular glasses I have I had to return 4 times for them to be corrected. Your labs ability to make my prescription work in a wrapped eye glass is outstanding. I have told all my friends about this service, and hope they will visit your site. I know when I am due for another prescription this will be where I look for service.
Thank you very much.Daniel A. KiernanSanta Paula, CA
Steve, Just wanted to thank you again for your outstanding customer service. I can't tell you how it makes you outshine other businesses. You were cordial enough to send a different frame to try after my husbands glasses came, and now you are making me an alternative pair after the ones I received didn't fit right. I will continue to use your services anytime I need glasses in the future. Bravo and job well done. Thank you -
Holly WhitesideFlorissant, MO
Hi Folks, received the Chubasco prescription sunglasses today and I am very pleased. Great price and fast shipping. I will recommend you to all my friends.
Thanks again,Bob CookFlower Mound, Texas
I just wanted to say thanks for for a great job! I ordered a pair of bolle Vanadium and a pair of the Rudy Project Keja, both in a tough prescription and they're perfect. Nobody in town would even touch these glasses and my prescription. You've got some very helpful staff and excellent service.
Dave LosenLa Crosse, WI
Just to let you know, you have a satisfied customer who will recommend your company whenever possible.
While we did have a bit of confusion with the order, it was shipped overnight to me and arrived in time for "the big ride" that I had planned over the weekend. I do appreciate the extra effort to get things squared away for me.
Joe DuvallWalnut Creek, CA
I want to pass along my appreciation for the fine service I received from Chad on my recent purchase of prescription Ray-ban sunglasses. Chad was courteous and helpful throughout. I will be sure to recommend your firm to my friends. Give Chad a raise!!
Dennis PlevyakVernon, CT
I received my prescription Wiley SG-1 from your shop about 5 days ago. I've had an opportunity to use them now and I wanted to let you know they work great. As sunglasses, they are a little too large for my face and head, but as goggles, they are great! The prescription is right on, and the look is just as you described and promised. My prescription is really high, and no one else could get it in a frame that curved as much as the SG-1. This frame provides great peripheral vision as well. And the time you told me it would take to get them to me was exactly when you delivered them.I'll be shopping for regular sunglasses in the near future, and your shop will be first place I look. Thanks for doing what you promised you could do. My new Harley-Davidson Deuce and my riding goggles look great together!
Charlotte GoebelNorman, OK
Grant, Words cannot express how much we "Thank You" for the great service you have shown us. My son is "Iraq" bound—but at least he can "SEE"—
A Thousand Thanks,Kathie MakingsKent, WA
I wanted to thank y'all for fixing my Wiley X glasses so soon. The bi-focal is just perfect now. Matter of fact, I'm completely happy with the way the glasses turned out. The blue mirror, the bi-focal, everything is great! Grant has been more than helpful and patient and I would like to thank you for that. You will get more of my business, and I will tell others how helpful y'all were to me, and how good the glasses turned out. Y'all keep up the good work and great customer relations.
Thank you again,Brett ChambersCrossett, AR
I just wanted to send a quick thank you to you and your staff. A few weeks ago I placed an order for a prescription pair of sunglasses. Grant was a great help by answering both questions I had and other questions I didn't even think of. Unfortunately the frames I picked were out of stock. However, unlike most companies, Grant took the time to call me more than once to let me know the status of the order and possible alternatives.
This is something most companies won't do ...I would highly recommend your services to anyone who asked. Keep up the good work.Chris TanzoschLoganville, GA
It just occurred to me that I never thanked you for your superb service. I am very pleased with my Prescription Anarchy sunglasses and the quality and ease of service I received from heavyglare.com. I will be sure to recommend you guys to my friends and family.
Thanks you,Tom BurleighSavannah, GA
Sincerely,Mark L. HoekstraGainesville, FL
Again thank you, and if there is anything I may do for you, please do not hesitate to call.
Rae FergusonLieutenantAsheville Police DepartmentAsheville, North Carolina
Thank you for your prompt shipment of the Panoptx Viento sunglasses I ordered. Unfortunately Airborne Express screwed up and I am not going to get my glasses in time for my Sturgis trip. I contacted Airborne and they said they had a mix up and my package missed.
I just got back from Sturgis and I love the glasses!! Wish I would have had them for our trip!! Will defiantly purchase from you again. Do you have a mailing list or email list you send out to?? If so, please add my name to it.Thanks again! Kimberly RussoPlymouth, MI
I just ordered a pair of Panoptx Cyclone glasses for my wife. The process was user friendly and the layout of your site also easy to navigate and provided all the information I could ask for. FrankFarmingdale, New York